How Axxess has made me angrier than I have been in years

[deathburst]

My Honest opinion is pay a little more and use someone else.
Axxess is sadly beyond hopeless and i would rather pay more and get decent service.

I am still not getting any response from them after 5 days of substandard connection.

Two of my neighbours took the free Axxess installation deal, and both have moved to other service providers and are much happier.
I am moving as well.

Thanks for the reply! I know this might be a really dumb question, but did they have bad experience from the data they receive from Axxess or from the fibre in general? As I will be using CW for my data and Axxess Fibre just for the connection.

 

[GGG]

Thanks for the reply! I know this might be a really dumb question, but did they have bad experience from the data they receive from Axxess or from the fibre in general? As I will be using CW for my data and Axxess Fibre just for the connection.

Problem is with ISP and I am sure capacity issues, Fibre line is fine, when I use Telkom guest, speeds are perfect. But remember you need to deal with Axxess for the connection, I am still sitting with an open ticket since Friday. Now log a ticket with AH for example and you will have a response and a solution within 2 hours i have found.

 

[deathburst]

Problem is with ISP and I am sure capacity issues, Fibre line is fine, when I use Telkom guest, speeds are perfect. But remember you need to deal with Axxess for the connection, I am still sitting with an open ticket since Friday. Now log a ticket with AH for example and you will have a response and a solution within 2 hours i have found.

Ah I see, that doesn't sound too pleasing... Will probably give RSA web a go with the line rentals.
Thanks for the information, much appreciated!

 

[MyAfricaGaming]

I initially requested Fibre from WebAfrica (very bad decision after seeing their Fibre complaints on HelloPeter) after a few months of waiting, I cancelled the request (Which was a headache in itself) and ordered it through Axxess as part of their "Combo" packages earlier this year. Everything was installed and activated within 2 weeks. Haven't had an issue since, but after a thread like this, I can almost expect something to go bad in future.

Scarily enough, as I wrote this post I got a call from WebAfrica (I don't have any services with them and I haven't had contact with them since January) but I didn't pick up...maybe they're spying on me now... :/

 

[blowdart18]

Any guys on Axxess mind posting some Tracerts, be interesting to see where the bottle necks are occurring.

 

[SandMan]

Any guys on Axxess mind posting some Tracerts, be interesting to see where the bottle necks are occurring.

Sure, I don't mind. This is on 100/50Mbit:

In the morning before 8am when everything runs smoothly:

24/04/2017 (07:51)
>tracert capetown.spdtst.saix.net

Tracing route to wblv-ip-dlr-15-3.saix.net [196.25.37.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  billion.mydomain.local [192.168.77.254]
  2     *        *        *     Request timed out.
  3     4 ms     5 ms     6 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  4     5 ms     3 ms     1 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  5     4 ms     2 ms     2 ms  41.164.52.40
  6     6 ms     4 ms     5 ms  wblv-ip-se-2-wan.telkom-ipnet.co.za [196.25.3.101]
  7     4 ms     5 ms     2 ms  196.43.25.205
  8     4 ms     2 ms     6 ms  196.43.39.58
  9     6 ms     5 ms     3 ms  196.25.37.2
 10     4 ms     5 ms     6 ms  196.25.37.14

Trace complete.

Before 8pm (peak hours) when you're back home from work and want to use the internet:

24/04/2017 (19:43)
>tracert capetown.spdtst.saix.net

Tracing route to wblv-ip-dlr-15-3.saix.net [196.25.37.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  billion.mydomain.local [192.168.77.254]
  2     *        *        *     Request timed out.
  3     5 ms     4 ms     2 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  4   104 ms   111 ms   108 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  5    35 ms    29 ms    32 ms  41.164.52.40
  6    23 ms    19 ms    18 ms  wblv-ip-se-2-wan.telkom-ipnet.co.za [196.25.3.101]
  7     4 ms     5 ms     3 ms  196.43.25.205
  8     3 ms     5 ms     5 ms  196.43.39.58
  9   113 ms   112 ms   110 ms  196.25.37.2
 10     3 ms     6 ms     4 ms  196.25.37.14

Trace complete.

...this was last night:

(20:39)
>tracert capetown.spdtst.saix.net

Tracing route to wblv-ip-dlr-15-3.saix.net [196.25.37.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  billion.mydomain.local [192.168.77.254]
  2     *        *        *     Request timed out.
  3    20 ms    21 ms    20 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  4   181 ms   168 ms   165 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  5   141 ms   136 ms   136 ms  41.164.52.40
  6   151 ms   151 ms   139 ms  wblv-ip-se-2-wan.telkom-ipnet.co.za [196.25.3.101]
  7   124 ms   124 ms   112 ms  196.43.25.205
  8   126 ms   121 ms   130 ms  196.43.39.58
  9   167 ms   166 ms   167 ms  196.25.37.2
 10     *        5 ms     5 ms  196.25.37.14

Trace complete.

Wouldn't be complete without a local (SAIX server) speed test result:

 

[blowdart18]

Thanks Sandman, sorry not a technical Guru but interesting to see the results.

Have you compared it to the guest account ?

Looks like the routing is taking strain.

4 181 ms 168 ms 165 ms cpt-net1.ip.adsl.co.za [169.1.5.128]

 

[mister]

Two of my neighbours took the free Axxess installation deal, and both have moved to other service providers and are much happier.
I am moving as well.

Any idea what they paid to move? The R2850 free installation deal said if you cancel you have to pay back the costs that Openserve charged them, but in another thread somebody has stated that Openserve is not actually charging them anything for installation.

Also want to move away from them before I have a stroke.

 

[GGG]

Any idea what they paid to move? The R2850 free installation deal said if you cancel you have to pay back the costs that Openserve charged them, but in another thread somebody has stated that Openserve is not actually charging them anything for installation.

Also want to move away from them before I have a stroke.

They were both told that they were going to be charged, but they laughed it off. 4 months down the line they still have not been invoiced.

 

[ProfA]

LOL.....ALL the same "ADSL" issues, we were promised we wont have with Fibre, we do.

 

[mister]

They were both told that they were going to be charged, but they laughed it off. 4 months down the line they still have not been invoiced.

Do you mind finding out some more information? How did they get the line transferred without Axxess releasing it?

Much appreciated.

 

[dudewotevr]

Thanks for the info! Will definitely avoid Axxess at all costs!