How can I cancel a 13 day old contract with MTN

[Acidkid]

Hi everyone..

I am currently kicking myself for moving from Vodacom to MTN....

Issues I am having...

I cannot insure my phone.. The Mtn phone insurance number claims my my number is
not a MTN number..

808 claims I am calling from a Telkom number and hangs up...

My data uses up my talk time ( 350 anytime topup package)

My MTN lite hardly works between 6pm to 9pm... I restart the modem over and over..

I cannot call MTN as my I my 060 number is not recognised ??

The MTN shop in Clearwater mall is beyond helpless . They dont answer their calls.. I
was warned about them...

this contract is 13 days old.. How can I cancel this...

 

[azbob]

Out of the fire and into the pot.

 

[Nether]

Your out of luck, supposedly you have a 7day cool off period.

 

[guest2013-1]

why not go to a different branch other than clearwater

there's tons of them around

 

[Acidkid]

why not go to a different branch other than clearwater

there's tons of them around

Its the closest one to me.. Why not fix the branches and supply customers with the service they paying for..

 

[AlmightyBender]

Its the closest one to me.. Why not fix the branches and supply customers with the service they paying for..

Because it's MTN their business model is to not supply the level of service customers pay for. Trying different branch is all you can do for now, so being stubborn wont solve any of your problems. Good luck

 

[D3x]

Try look on the bright side... Only 23,5 months of left of that horrible contract & *** situation you are in....

 

[Acidkid]

Because it's MTN their business model is to not supply the level of service customers pay for. Trying different branch is all you can do for now, so being stubborn wont solve any of your problems. Good luck

I hear you! , I just dont have time to play hiding go seek! Feel like i got a "unlucky" packet . Having patients is so 2012 lol

 

[isie]

Hi everyone..

I am currently kicking myself for moving from Vodacom to MTN....

Issues I am having...

I cannot insure my phone.. The Mtn phone insurance number claims my my number is
not a MTN number..

808 claims I am calling from a Telkom number and hangs up...

My data uses up my talk time ( 350 anytime topup package)

My MTN lite hardly works between 6pm to 9pm... I restart the modem over and over..

I cannot call MTN as my I my 060 number is not recognised ??

The MTN shop in Clearwater mall is beyond helpless . They dont answer their calls.. I
was warned about them...

this contract is 13 days old.. How can I cancel this...

cant help you on canceling, but from most of your problems it looks as if your port hasnt been done corectly, MTN needs to do a test on all the networks (including their own) and make sure it shows as a MTN number on all of them - thats what they suposed to in the first place

 

[The_Unbeliever]

Go to a different branch.

 

[R13...]

You're close to the MTN headquarters maybe just go in there and get sorted

 

[Acidkid]

Try look on the bright side... Only 23,5 months of left of that horrible contract & *** situation you are in....

cant help you on canceling, but from most of your problems it looks as if your port hasnt been done corectly, MTN needs to do a test on all the networks (including their own) and make sure it shows as a MTN number on all of them - thats what they suposed to in the first place

I am not using my old number anymore.. This is a new number provided by them.

I see complaints going back 3 months that the new 060 numbers dont register on their "help lines"

 

[Wall]

Why would you choose MTN? they the worst of the bunch.

 

[Haldex]

MTN is renowned to have poor customer service, silly mistake, hope it doesn't last for 24 months and you find your way out of it.

 

[Mouse]

http://www.startupceo.co.za/2012/01/09/consumer-protection-act-ultimate-guide/#cellphonecontracts

 

[Acidkid]

Why would you choose MTN? they the worst of the bunch.

I figured change is good.. And my friend recommended them... But he obviously gets VIP
treatments as he has around 6-8 business contracts with them ....


I am crying myself to sleep every night..... using smoke signals as a means of contract right now..

vodacom ..if you can hear me.. I love you...

 

[Mouse]

I figured change is good.. And my friend recommended them... But he obviously gets VIP
treatments as he has around 6-8 business contracts with them ....


I am crying myself to sleep every night..... using smoke signals as a means of contract right now..

vodacom ..if you can hear me.. I love you...

It's a pity that we only have 2 cellular service providers in this country

 

[SAdata]

how many contracts did you take out? because you talk about a phone and then also mtn uncapped lite??

 

[ChilliGirl]

Go see the MTN people in 14th ave. They are not far from that hyper checkers.

On 14th. Checkers on your left keep to the left lane then keep an eye on the left. The building is rather large.

 

[Acidkid]

how many contracts did you take out? because you talk about a phone and then also mtn uncapped lite??

I took out 2.. Cellphone and MTN light uncapped.....

I see I have voicemails... maybe from MTN.. buuut... I cannot hear them as my number isnt recognized..