How can I track an incoming international parcel? (SAPO/Customs)

Lope

Well-Known Member
Joined
Apr 19, 2007
Messages
471
Years ago I used to be able to phone or email cape-mail with my international tracking number to find out where it was.

More recently they closed down all of their cape-mail call center numbers.

The last time I had a parcel inspected for duty by SARS they asked me to email invoices to
ctnmailcenter@sars.gov.za
But I've emailed them 3x since November with months going by and no reply.

The other contact number I have is CPTInternational@postoffice.co.za
Which I forwarded my email to now.

I also have these phone numbers (I think these are the old callcenter numbers)
021 590 5712
021 590 5716

I've also emailed my local post office now.

If anyone has any tips I'll appreciate it.

Thanks
 

riscbroker

Expert Member
Joined
Sep 29, 2006
Messages
2,106
Yes, go fetch.

Also, if you look a bit further down on the tracking page, you'll find the option to translate the foreign language/s.
 
Last edited:

jacosmit

Expert Member
Joined
Mar 15, 2005
Messages
2,958
Sheez, waiting still for parcels from Wish and DX.com. At least the DX.com one is showing in the Tshwane Hub since 24 April and reflected on 17Track app.
 

Dee96

Expert Member
Joined
Oct 12, 2011
Messages
1,240
Hi Guys

I have a weird problem. Using 17track and ebay tracking, the status for my parcel is showing

"MARSHALLTOWN, At Office, First Notification to recipient "

Unfortunately, I am not able to get a local tracking number for the post office to pick up this parcel.
Please stop me from pulling my hair out
 

Wasabee!

Executive Member
Joined
Apr 5, 2012
Messages
5,319
Hi Guys

I have a weird problem. Using 17track and ebay tracking, the status for my parcel is showing

"MARSHALLTOWN, At Office, First Notification to recipient "

Unfortunately, I am not able to get a local tracking number for the post office to pick up this parcel.
Please stop me from pulling my hair out
Say three hail Mary's, throw some salt over your shoulder on Saturday and then wait for seventeen weeks. On the morning of the following week, look west. Lo, if it is cloudy then go to the post office with your ID in hand.

If it is not cloudy, begin from the beginning.
 

Dee96

Expert Member
Joined
Oct 12, 2011
Messages
1,240
Say three hail Mary's, throw some salt over your shoulder on Saturday and then wait for seventeen weeks. On the morning of the following week, look west. Lo, if it is cloudy then go to the post office with your ID in hand.

If it is not cloudy, begin from the beginning.
Sigh i am that point
 

ZeldaA

New Member
Joined
Feb 21, 2020
Messages
2
Please help I don't know what's happening hear
 

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footloose181

New Member
Joined
Jul 25, 2020
Messages
2
hi guys
have a parcel which arrived in the country 26 feb 2020. i thought with covid it was delayed but still have nothing.where could i find out about it ? UH838431506TR thanks
 

krycor

Honorary Master
Joined
Aug 4, 2005
Messages
17,857
So i ordered 3 postal parcels end of feb, they've been sitting in limbo since 1st week of march :( all of them say left origin country and thats about it.. i.e. local officials haven't unpacked and scanned barcode yet. :(

Checked with SAPO now.. all i can do is sit and wait for them to clear backlog. They downed tools under lockdown lvl 5 and only started working since lvl 3.. I'm wondering how huge this backlog is.
 

footloose181

New Member
Joined
Jul 25, 2020
Messages
2
So i ordered 3 postal parcels end of feb, they've been sitting in limbo since 1st week of march :( all of them say left origin country and thats about it.. i.e. local officials haven't unpacked and scanned barcode yet. :(

Checked with SAPO now.. all i can do is sit and wait for them to clear backlog. They downed tools under lockdown lvl 5 and only started working since lvl 3.. I'm wondering how huge this backlog is.
more than likely there is a mountain of parcels just like when they had the last big strike still have not seen some of the parcels i had coming then:mad:
 

Drifter

Honorary Master
Joined
Dec 19, 2012
Messages
20,668
HUGE backlog. Some of stuff arrived at JIMC in Jan, still waiting.
 

jacosmit

Expert Member
Joined
Mar 15, 2005
Messages
2,958
Same here, already claimed my cash back on a few items from Wish.
 
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