How do i get hold of afrihost ???!!!!!!!

Dirk L

Active Member
Joined
Sep 27, 2007
Messages
87
They have changed their call centre, you can not call them anymore, they will call you. Still waiting.....

The new WhatsApp support does not work.

I've been holding for half an hour on Live-Chat.

We've been having constant problems the last 2 weeks with them. They are more off than on. Now our virtual server is giving Disk Errors, what the heck?

Is their another way of contacting them?
 

Purply

Expert Member
Joined
Mar 4, 2013
Messages
3,888
Try dropping [MENTION=192591]AfriMan[/MENTION] a DM on here, or maybe [MENTION=323060]AfriGenie[/MENTION] ?
 

Lord Farquart

Expert Member
Joined
Nov 27, 2012
Messages
4,721
Easiest way is to pull the cables from your router, or power it down. They will phone you almost immediately to hear why you are not using your internet.
 

LazyLion

King of de Jungle
Joined
Mar 17, 2005
Messages
102,037
You don't, they don't want to hear about your problems.
 

AshTheGreat

Member
Joined
Jun 25, 2018
Messages
14
Domains.co.za is even worse - the idiots give 0 support on weekends = hosted websites down from friday to monday
 

Dirk L

Active Member
Joined
Sep 27, 2007
Messages
87
Domains.co.za is even worse - the idiots give 0 support on weekends = hosted websites down from friday to monday
Thank you for this!
I was just busy looking at their prices. But then this is a no go, as we must be up 24/7, like most companies.
Next....
 

Domains.co.za (Wayne)

Domains.co.za representative
Company Rep
Joined
Mar 27, 2013
Messages
227
Domains.co.za is even worse - the idiots give 0 support on weekends = hosted websites down from friday to monday

Hi AshTheGreat

Our support team does monitor the support desk over weekends, as per my PM to you, if you have an open support ticket please PM me the details and I will follow up on this.

Apologies for any inconvenience caused

Wayne
 

Dirk L

Active Member
Joined
Sep 27, 2007
Messages
87
This is SOOOO frustrating.

Afrihost called me yesterday. After the phone call I had to speak to he agent again. Again I had to send mails, and wait for half an hour on the "Live chat" and log a "call me back", just to get someone to call me, but by that time it was to late.

Last night I scheduled a "call me back" for 10 this morning, the "earliest available slot". It is 10:51, no one has called me. And in the meantime the business is down for 24 hours already. Just got a mail from them, replied and asked them to CALL me, still waiting.

How can a company not have the option to call them???? And then they also do not call me back. I just cannot get hold of them except via email that can be answered in 5 minutes or 5 hours. Why can I not speak to a human over the phone??!!! AArrrggghhhhhhh!!!!!

I picked up the phone now and called Hetzner, the phone got answered within 30 seconds. They have support 24/7. This is how Afrihost used to be many many years ago.
 

Dirtdiver

Senior Member
Joined
Mar 2, 2016
Messages
516
If Afrihost cannot see that they have problems....someone is doing their job wrong. Whatever is going on with them. :sick:
 

Domains.co.za (Wayne)

Domains.co.za representative
Company Rep
Joined
Mar 27, 2013
Messages
227
Domains.co.za is even worse - the idiots give 0 support on weekends = hosted websites down from friday to monday
Hi AshTheGreat,

I believe the issue has been resolved and the support agent explained in the ticket what happened

Aplogies once again
 

Lord Farquart

Expert Member
Joined
Nov 27, 2012
Messages
4,721
Domains.co.za is even worse - the idiots give 0 support on weekends = hosted websites down from friday to monday
Resolves issue on Friday. Posts on Saturday, therefore you are wrong. Bet he is going to claim overtime for pressing the "send" button.:crylaugh:
 
Top