How do I get vodacom to stop with the robo calls?

[Mars]

Its almost daily now. Either there is nothing on the other end of the call or theyre asking me to pay the bill that was paid on the 31st of last month.

The number is 082 275 9708. Ive phoned customer service 3 times this month (as well as last month and the month before) and each time they check that the account is paid and then they promise that the calls will stop. They don't.

And every time they call all my contracts at the same time, so I have 4 numbers at home ringing as well as my company cell phones.

I'm going to block this number and fsk them if they even actually need to phone me.

 

["D"]

It's time to go all the way, @Mars

#Go(to)Mars!

 

[Fulcrum29]

I am on MTN and they phone me relentlessly. 17h30-18h00 prime time.

 

[Thugscub]

Mars remove your number.
Subscribed to every pron site in the world.

 

[Tman*]

are robo calls not illegal?

 

[supersunbird]

Mars remove your number.
Subscribed to every pron site in the world.

Why must he remove the number that calls him? He must block it.

 

[Thugscub]

My bad. Didn't read the comment properly.

 

[Mars]

are robo calls not illegal?

I think its unsolicited calls that are illegal. You opt in for their calls when you sign the contract.

 

[Tman*]

I think its unsolicited calls that are illegal. You opt in for their calls when you sign the contract.

Ah OK.

Well if its the same nr just block it

 

[Solarion]

Jot their message down word for word. Then phone Telkom Management 10 or even 100 times a day and repeat back to them their own message.

 

[Johnatan56]

Jot their message down word for word. Then phone Telkom Management 10 or even 100 times a day and repeat back to them their own message.

Except this is Vodacom.

 

[Ivanr]

Its almost daily now. Either there is nothing on the other end of the call or theyre asking me to pay the bill that was paid on the 31st of last month.

The number is 082 275 9708. Ive phoned customer service 3 times this month (as well as last month and the month before) and each time they check that the account is paid and then they promise that the calls will stop. They don't.

And every time they call all my contracts at the same time, so I have 4 numbers at home ringing as well as my company cell phones.

I'm going to block this number and fsk them if they even actually need to phone me.

The billing department (collections) would not call any customer if there was no problem somewhere......!! Take a closer look at your statements/invoices.......!

 

[Mars]

The billing department (collections) would not call any customer if there was no problem somewhere......!! Take a closer look at your statements/invoices.......!

I have confirmed over and over with the billing department that my account is in good standing.
This is their fsk up.

 

[Ivanr]

I have confirmed over and over with the billing department that my account is in good standing.
This is their fsk up.

Then follow the WRITTEN SYSTEM by registering an official complaint for the billing department to resolve receiving a Service Ref for the matter......!!!! Forums like these often do not resolve billing issues!

 

[Herr der Verboten]

Then follow the WRITTEN SYSTEM by registering an official complaint for the billing department to resolve receiving a Service Ref for the matter......!!!! Forums like these often do not resolve billing issues!

!!!!

 

[Pineapple Smurf]

Just leave them hanging on the line and walk away, they are after all paying per second for the phone call

 

[Mars]

Then follow the WRITTEN SYSTEM by registering an official complaint for the billing department to resolve receiving a Service Ref for the matter......!!!! Forums like these often do not resolve billing issues!

WHAT? I demand a response from a Vodacom rep IMMEDIATELY.

 

[Herr der Verboten]

Just leave them hanging on the line and walk away, they are after all paying per second for the phone call

(if not robo) Calmly pick up and inform them you are currently performing a ritual sacrifice and ask if they can contribute their blood and soul.

 

[Fred07]

Just walk away while keeping them on the line

 

[saor]

@Mars did blocking them help - they haven't tried again from different numbers?