How long does Open Serve take to install?

Johan R

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Hi everyone

I’m curious about something. I’d like to figure out whether different ISP’s have better working partnerships with OpenServe than others. Some ISP websites say an OS fibre installation will be 3 to 6 weeks, others say abut 4 weeks. Could you please comment with which ISP you use and how long it took from application to installation on OS infrastructure?

TIA
 

ponder

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It all depends, for some it takes a few days while for others it could be weeks or months.
 

MickeyD

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Regardless of who you placed your order with, you are at the mercy of Openserve and their contractors.
 

Suspect99

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Hi everyone

I’m curious about something. I’d like to figure out whether different ISP’s have better working partnerships with OpenServe than others. Some ISP websites say an OS fibre installation will be 3 to 6 weeks, others say abut 4 weeks. Could you please comment with which ISP you use and how long it took from application to installation on OS infrastructure?

TIA

Openserve have been trenching in my area since last year november. Some parts are only going live now, others are still waiting
 

Johan R

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Eish, thanks for the info. Same here. Fibre has been on my street for at least a year. They eventually brought it into the complex a few weeks ago but I’ve now been informed that the area still needs to be connected to the broader network. This even though all the ISP websites say that fibre is already available here. I thus applied through my ISP for the installation only to be informed after waiting since the end of July that installation can only happen on the 15th of November.
 

greg_SA

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Sounds similar to our experience...

Fibre was installed in our estate (physical infrastructure), and it took about 3 months to get it hooked up to the greater network (backbone) via the networks dept.

Then after than, it took about 3 weeks to get an installation. The ISP does make a difference, since they have to deal with Openserve, and I think some ISPs work harder than others. If the ISP doesn't regularly follow up with the Openserve managers, then things could take a lot longer. Some guys in our estate that signed up the same time as me (but with a different ISP) took another month to get an installation. Some actually cancelled with their ISPs since they weren't getting any feedback.
 

rawoke

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Mine was about a week ! Try Vox or IspAfrika - Great service from both !
 

Johan R

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Thanks for the info. So I’ve just discovered that Open Serve is quite the circus. The OS website shows that’s fibre is live and ready in my area. Now my ISP informed me that OS eventually updated the coverage map that’s only available to techs and ISP’s that fibre is in fact not ready to order in my complex. So their public coverage map says, yup, you’ve got fibre but behind the scenes that’s not the case. Bunch of clowns if you ask me.
 

greg_SA

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The Openserve map is a pain. The public website map isn't always accurate. Is the map just dark purple? What happens if you click on the map and select your address - does it say 100 Mbps fibre available?
 

greg_SA

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To add to the about, this is my understanding of how the map works... (well in my case at least) :)

The Openserve map on the website shows dark purple if the Planning Team has completed the physical fibre installations in your area. They test the fibre and confirm that it is working, but just the local fibre.

Then it needs to be hooked up to the greater Openserve network (at the exchange), and this is handled by the Networks Team. After this work is done, the maps should indicate fibre available for your exact address - click on the map, select your home address and it should say 100 Mbps available.

Your ISP can then actually get an order placed and then Openserve will schedule an installation (which could take a few weeks).
 

Johan R

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Thanks again Greg. The mystery deepens. On the OS map my exact address does say I have 100Mbps available right now. Also VDSL. However, my ISP sent me a screenshot of the OS map they use and it says not ready for order. According to them there is still infrastructure work that needs to be completed somewhere. The thing that annoys the hell out of me is that the map they use said fibre was available when I applied. OS has subsequently obviously changed something and there is now way to find out from them what the problem is. OS thus originally supplied incorrect info to my ISP wrt the availabilty of fibre. Oh well, I guess waiting it is.
 

Johan R

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I saw your post now on the other thread. I am in Rand Park Ridge extension 87.
 

greg_SA

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Yep, that's how things go with Openserve :) I believe the ISPs access an Openserve portal, which doesn't necessarily match the website map. At least your are getting proper feedback from your ISP ;)
 

deesef

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Openserve used Huawei and local unskilled labor to trench our area from June to November 2016. December, an aerial fibre was terminated on the proverbial pole in the back yard. The fancy distribution box was mounted on the pole.

Some days later, a Chinese man and his ladder-carrier did some testing, smiled and said that all is well. There are 8 fibres on the termination box, to share between 3 properties. I was told that we would be live in January.

January, a second Chinese man with another ladder-carrier tested again and confirmed the previous finding - all is well and we should have fibre service within weeks.

The last week in August 2017, we had a visit from ..... you guessed correctly - a third China-person with yet another ladder-carrier. (Maybe they don't have the physical strength to carry a ladder themself? ).
Anyway, testing was surely initiated and completed within seconds. I passed three tests out of 3. Wow!

This time, they said that I could place an order the first week in Sep.

I could hardly hold my breath. Sadly, the area is STILL light purple on the stoopid map. I lodged a "please call me" from the telkom website to query. Surprisingly, I was called within minutes by a youngster who was very eager to place my order. Sadly again, he cannot as I don't have fibre according to the system. He has no idea regarding when the fibre will light-up.

In the meantime, our ancient UMC streetbox has a nasty habit of sending it's battery and power-inverter to Mamelodi at regular intervals. This causes the system to not provide any service until said power is tracked down and chased back to the UMC.

Telkom actually have now set up a tiny tent on the pavement with 24-hour guard for the old copper system, but they stubbornly refuse to activate the fibre that is already in for almost a year.
 

Johan R

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Aug 19, 2017
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I feel your pain. My process hasn't been nearly this long but it is certainly similar. Many Open Serve people appearing here many different times and always concluding that all is well...yet, no fibre.
 
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