Sign up with GoogleBrickBrown
New Member
- Joined
- Mar 1, 2024
- Messages
- 2
- Reaction score
- 1
Fibre line went down at 11:36am, Sunday 25 Feb.
Fault logged with Afrihost (vuma infrastructure) and established that a team needs to come out and investigate. They arrived on Monday afternoon and decided the issue needed to be escalated to their civils team and verbally promised to have us up and running before the end of the day.
Civils team arrived on Wednesday and replaced the small box buried in the ground outside the property. We had no contact with this team so could not get feedback on the next steps, and that is where the repairs stand.
The ticket still shows as escalated to civils. after trying multiple times to get answers through Afrihost WA chat they just say they are waiting on feedback.
Requests for a detailed explanation or for a supervisor to contact us have all been in vain.
Is there anyone from Afrihose who can assist? @AfriGuy @Afrigirl
Fault logged with Afrihost (vuma infrastructure) and established that a team needs to come out and investigate. They arrived on Monday afternoon and decided the issue needed to be escalated to their civils team and verbally promised to have us up and running before the end of the day.
Civils team arrived on Wednesday and replaced the small box buried in the ground outside the property. We had no contact with this team so could not get feedback on the next steps, and that is where the repairs stand.
The ticket still shows as escalated to civils. after trying multiple times to get answers through Afrihost WA chat they just say they are waiting on feedback.
Requests for a detailed explanation or for a supervisor to contact us have all been in vain.
Is there anyone from Afrihose who can assist? @AfriGuy @Afrigirl
