How Makro plans to fix its online shopping services

Jan

Jan

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Makro’s plans to become an online shopping powerhouse

Massmart's new head of ecommerce, Sylvester John, has divulged the company's plans to develop a market-leading online shopping experience in South Africa.

John previously served as vice president for last-mile delivery in North America at Massmart’s majority shareholder, Walmart.
 
Years ago, I knew someone who went to Makro to change their online platform. Seems like that never panned out...
 
Will never be awesome until they get rid of the old model completely. They are still trying to build a hybrid model.
 
I stupidly bought something on CraKPro website...took a month of calls and emails to get my item delivered....

Will NEVER make that mistake again....Worst online shopping experience ever....
 
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I remember someone here, years ago, mentioned how they went to Makro's site, searched for something, clicked the item, went back to its main category, and was given a list of routers for DIY, not routers for networks.

That happened again to me as recently as last week - can't remember what I searched. And Builders also has a similar problem. Their categorisation is a balls up.
 
RedViking said:
Do you guys also find the customer service and employees at these store to be absolutely useless? Or is it a KZN thing.
Click to expand...
Their customer service is one of the reasons why I like buying stuff from their stores (massmart). They generally are very good with returns.
 
Haven't we seen this article before?

I would never ever make use of Makro again. Unless they come apologise to me personally, pay me, and guarantee that I would never have to fight with them again.
 
I bought my laptop at the 4ways store. Saved a few bob versus the price at any online site and I could get it the same day.
My previous laptop decided to spontaneous combust a couple of months after warranty expired.
 
GreGorGy said:
I remember someone here, years ago, mentioned how they went to Makro's site, searched for something, clicked the item, went back to its main category, and was given a list of routers for DIY, not routers for networks.

That happened again to me as recently as last week - can't remember what I searched. And Builders also has a similar problem. Their categorisation is a balls up.
Click to expand...
Just yesterday I was searching for HDD docks, as you do.
Typed in the relevant phrase, got plenty hits, clicked on sort by price low to high & was presented with literally pages upon pages of cheap drill bits.
Like how the **** does that even relate?

Also, ordered an instant pot from Makro for delivery once. It never was.. :unsure:
I eventually, after a couple of weeks of promises, got hold of some distribution manager, told her drop me a pin I'm jumping in my car & fetching the ****ing thing myself.
Takealot may be a lot of things but unless you can deliver like they do, no thank you.

Makro may be a giant, but they are a walk in store, forget that at your own peril..
 
While its good to have some international experience heading up the division and we might see some improvement, the most fundamental issue with Makro (and MassMart in general) is their delivery. Fix that and the rest of their "issues" become considerably less problematic.
 
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