- Aug 31, 2003
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IS there a telkom rep on here that can assist?Crazy first they invoiced me wrongly for R2000+ then the MyBB rep corrected it and suddenly I was in credit for R78. Assured me that the debit order would not go through wrongly and today it did. Basically stealing money. So now they need to pay back asap and I need to process a cancellation.
Hopefully all goes well and this torment can end.
I have requested a cancellation sometime during April, to have services terminated by the end of May - we got MetroFibre in the complex. I am on a 24 month contract and am expecting a penalty, but it seems impossible to know how much said penalty would be. If the penalty is too high, I would obviously stay on and run out my contract first, but apparently I am not afforded that luxury. Has anybody else been in this situation?
Oh wow! Thank you so much. This is overwhelming but I shall have to try. Won't be easy since my name has been misspelt.... So tempting to just give up...I have recently been involved in assisting clients with cancelling their Telkom services.
As recent articles ahve highlighted Telkom is swamped with cancellation requests
As of Jun 2018
Cancellations are now initiated on line or through 10210
10210 cancellation tries hard to push the On Line Cancellation
The older method of completing the form and emailing it to
email@example.com no longer works
The email address is discontinued.
Cancellations require a 30 Day Notice Period
The technical team are reasonably on the ball and the services will terminate after the 30 daysIn my experience it can take 3 - 4 months before the accounting team catch up.
Primary Line Number for the Account
In the following communications with Telkom you will need to reference the Primary Line number for the accountFor single line domestic accounts it will obviously be the one and only Line number.For business accounts with multiple Lines / Services, it is the "Service Ref" line number in the top right hand section under the Account number.
10210 - How to get to Cancellations
Option - 2 - enter the Primary Line number under cancellation as aboveGet confirmation - 1Enter the ID associated with the Account4 for Cancellations1 for a new cancellationOR2 to follow up on cancellation in progress
If you already have a My Telkom Account and a working Login, proceed to OnLine belowIf not you must register for an online account as follows:-
Register & Link Account
This is fraught with pitfalls especially for Business as the service may have been established many years ago by previous employees, and even before Email and the Internet were around. in some cases the business may have no idea who actually registered the account many years ago.SOBEFORE Registering call 10210 Billing and obtain the following information for the AccountRegistered Owner, Email Address, and confirm ID # held.Is the Company Reg # or Owners ID linked to the account.
Create a Telkom profile using the Registered Owners Email AddressUse his/her ID on the profile.Now Link the AccountThe information entered MUST match the information on the Telkom Database for the AccountIn Co Reg # enter the Reg# or Owner ID# as recorded on the account above.Hopefully the Profile user and Account details will match and the Account will be linked.If successful, proceed to Online Cancellation belowIf this fails, as it may, then proceed to manual cancellation below.
Register if you have not alreadyLogon to your "My Telkom" profileUnder "Home & Business Accounts" - Click "Manage My Accounts"Select the relevant accountScroll across to find the "Cancel your Service" tabFollow the 4 Step processMake a note of the Case ReferenceFollow up on 10210 as above
If Online Fails call 10210 as above and insist on a manual cancellation.Initially they will try to push you to the Online cancellationYou will have to convince the operator that all attempts to register online have failed.They can then authorise a manual cancellationGet a name & an email address for the operator.Get a referenece #You will need to submit a Cancellation Request on Co Letterhead, a detailed list of items to be cancelled ( Especially if you are not cancelling the entire account)Copy of registered account Owners IDCopy of latest Telkom account with items to be cancelled highlighted ( Not essential but recommended to ensure they cancel the correct services.)Email it inGet a referenece #Follow Up in a week to ensure it has been processed.Repeat every week or so.In my experience you may need to persevere for a month or three.Eventually you should receive a final settlement account
You will have to call 10210I did an online cancellation June 10th. Telkom rep called and said service will end on July 10. It did. Got penultimate bill and paid it. Got last bill showing -R117, meaning they now owe me R117. I am thankful just to be free from them, but am curious: Will I ever see that R117? How do Telkom process refunds? I couldn't really care less, just curious.