How to cancel Telkom lines or services

WesleyDB

Senior Member
Joined
Jan 10, 2020
Messages
603
I'm in a very interesting position with telkom, I wanted my line to be moved, for some reason the technicians are not bothered to come around to move it, and I can't cancel it until its moved.
 

elf_lord_ZC5

Executive Member
Joined
Jan 3, 2010
Messages
8,052
So what is currently best practice, to cancel your Telkom Internet and DSL line?

Getting fed up with their service. Seriously considering moving to Fixed LTE-A.

Tho I have my reservations about LTE-A, but heck, they tell me a change is as good as a holiday.
 

dualmeister

Honorary Master
Joined
Oct 15, 2005
Messages
34,196
 

David200

Member
Joined
Apr 19, 2019
Messages
16
How do you cancel the telephone portion of the telkom line and keep the adsl line only? From what I read here the entire line must be cancelled (tel & adsl) then you sign up for a new adsl line, but that won't be possible in fibre areas where telkom does not allow new adsl sign ups. What is the latest on this?
 

deweyzeph

Executive Member
Joined
Apr 17, 2009
Messages
8,474
How do you cancel the telephone portion of the telkom line and keep the adsl line only? From what I read here the entire line must be cancelled (tel & adsl) then you sign up for a new adsl line, but that won't be possible in fibre areas where telkom does not allow new adsl sign ups. What is the latest on this?

Why would you want to sign up for ADSL if fibre is available?
 

dualmeister

Honorary Master
Joined
Oct 15, 2005
Messages
34,196
While cancelling my services I could select each service individually for cancellation i.e. fiber line, phone line, data package and SIM card. Then got a reference number for each one.

Might be the same with ADSL.
 

Stalker

Well-Known Member
Joined
Feb 23, 2006
Messages
475
Finally just cancelled all my Telkom services now the wait to see if it actually happens
 

Stalker

Well-Known Member
Joined
Feb 23, 2006
Messages
475
Mine is a private line - received emails with the reference numbers for each service and now this morning SMS's saying that each reference number has been closed !!! ??
 
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Spontaneous spinach

Expert Member
Joined
Nov 17, 2013
Messages
1,055
Any help? How to know if my services are over? Received no sms or email but adsl account details don't exist when trying to use customer portal.
When logging into telkom app it still shows Landline number, Tin number?
 
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