How to check data balance with Vodacom Business LTE contract?

[Sensorei]

So Vodacom redesigned their Business self service portal and now it is impossible for me to check my data balance. There is no option anywhere. After logging into the 'dashboard' there are 2 options - 'View Products' and 'Account Services'.

It says below 'Broadband Connect Wireless Lite' (which is the contract I have), "Perform Top Ups and view reports for all solutions", but there is sweet F'all there. Help will be highly appreciated!

 

[LFC]

Having the same issue, new portal a pos.

 

[Ockie]

Hello guys. I will sent through complaint through to the people I deal with regarding BC. See if they can have it improved.

 

[Sensorei]

Hi Ockie. There is still no way to check the remaining data balance. Please help. This is unacceptable service from Vodacom.

 

[ginggs]

There is still no way to check the remaining data balance. Please help. This is unacceptable service from Vodacom.

How are you going to go out-of-bundle if you keep checking your balance?

 

[Ockie]

How are you going to go out-of-bundle if you keep checking your balance?

There is no OOB with BC Lite and the other BC products.

 

[Ockie]

Hi Ockie. There is still no way to check the remaining data balance. Please help. This is unacceptable service from Vodacom.

I got a reply from them and they say that they have not had other customers complaining about this. Why is your solution ID 0.0.0.0 on the screenshot? Can you give me your actual solution ID or the account number or cell number linked to it please?

 

[Ockie]

I have a peep that took out a BC Lite with me a good while ago, when the double promo was still running. Will ask if he can check balance on his. I think he also gets a automated emailed report every week with his usage so far.

 

[Sensorei]

I got a reply from them and they say that they have not had other customers complaining about this. Why is your solution ID 0.0.0.0 on the screenshot? Can you give me your actual solution ID or the account number or cell number linked to it please?

I can check my VOIP monthly statements but that is it. It says my BC Lite ID is 0.0.0.0 no matter what I do.

I also get a weekly email/sms but I want tobe able to check my balance. My solution ID is 1-12291086953. Thanks for responding so quickly Ockie. Much appreciated.

 

[Ockie]

I can check my VOIP monthly statements but that is it. It says my BC Lite ID is 0.0.0.0 no matter what I do.

I also get a weekly email/sms but I want tobe able to check my balance. My solution ID is 1-12291086953. Thanks for responding so quickly Ockie. Much appreciated.

Sent through to VBS admin for them to have a look on your solution ID.

 

[Ockie]

I can check my VOIP monthly statements but that is it. It says my BC Lite ID is 0.0.0.0 no matter what I do.

I also get a weekly email/sms but I want tobe able to check my balance. My solution ID is 1-12291086953. Thanks for responding so quickly Ockie. Much appreciated.

Sent through to VBS admin for them to have a look on your solution ID.

 

[LFC]

Hi, previously my solution ID also showed 0.0.0.0, it now reflects correctly but still cannot view usage.

My solution ID is 1-13098054433.

Please help.

Thanks

 

[Ockie]

Hi, previously my solution ID also showed 0.0.0.0, it now reflects correctly but still cannot view usage.

My solution ID is 1-13098054433.

Please help.

Thanks

Let me ask my other peep who took a BC LTE solution from me and see if he has any issues. He has not said anything to me about problems on the portal

 

[Ockie]

OK, so this is what I think is happening. My client can view the top up tab where it also shows the balance of his BC LTE. He is the IT administrator from the company so he has got the main login profile. The actual user who is based off site from their office has got his own login for the portal, but seems since the change was made to the portal about a month ago, only the main login can see the top up and balance information. I suspect this is to make sure users dont go and nilly willy buying more and more data on the company's account.

 

[Sensorei]

OK, so this is what I think is happening. My client can view the top up tab where it also shows the balance of his BC LTE. He is the IT administrator from the company so he has got the main login profile. The actual user who is based off site from their office has got his own login for the portal, but seems since the change was made to the portal about a month ago, only the main login can see the top up and balance information. I suspect this is to make sure users dont go and nilly willy buying more and more data on the company's account.

Ok thanks. It seems we are making progress . So how do I then view the top up tab and balance? I am the only user and I am using the only login ID linked to my account.

The problem is there are no users linked to my portal with any access privileges. See the pic below. There is clearly nothing I can do from my side. If I try to add myself as a user I get an error message "A contact with similar ID Information already exists."



I am also unable to select certain privileges to grant the user I'm trying to add, because I do not have admin rights.

 

[Ockie]

Ok thanks. It seems we are making progress . So how do I then view the top up tab and balance? I am the only user and I am using the only login ID linked to my account.

The problem is there are no users linked to my portal with any access privileges. See the pic below. There is clearly nothing I can do from my side. If I try to add myself as a user I get an error message "A contact with similar ID Information already exists."

View attachment 352866

I am also unable to select certain privileges to grant the user I'm trying to add, because I do not have admin rights.

OK, I will ask them to investigate. It could be then I suppose that the privilage settings is not right on your profile on the system.

 

[LFC]

OK so managed to come right with this.

Clicked on Profile - Add&Manage Users

Edited my existing profile which was a technical contact, and changed access and functions.

Got an email with new logon details and it now shows usage under the solution ID.

Hope this helps other users.

 

[Ockie]

Great stuff. Very glad to see you are sorted. I have to say, I was a bit baffled.

 

[Sensorei]

Clicked on Profile - Add&Manage Users

Edited my existing profile which was a technical contact, and changed access and functions.

Got an email with new logon details and it now shows usage under the solution ID.

Hope this helps other users.

I have no existing profile and when I try to add myself as a 'user' I get an error. I have phoned Vodacom Business customer care and they are also baffled. They said that there have been other people having issues with the new portal but they are working on it.

 

[LFC]

Hope you get sorted soon, sucks not able to check usage.