When I contacted Aramex, they said that all they could see on their side was a record created by the shipper for the package to be sent. They said nothing had been collected in China yet, and that I should contact Gearbest.
Then contacted Gearbest, who said that it's normal for tracking to take so long to update online, and assured me the item was already in transit. Every time I message Gearbest, they just say "we guarantee you tracking will show online within 1-2 days". That's happened 3/4 times now.
So I'm not sure who's at fault, if anyone. I'm just not used to things taking so long to depart, and then not having any tracking 3 weeks after I order something. So if I could just get a concrete answer, I could decide about waiting vs refunding. And it's not great seeing people in this thread saying their DHL-shipped phones arrived within a week.
yes, Buffalo has been less impressive since early Dec18..... will have to see if that was just an overload issue, or if the wonderful service is over - let's assume they will NEVER, EVER be half as bad as SAPO.... not that anyone could be
Sorry for the delayed response, and thanks to everyone who responded to my earlier messages. I'll try to quote and respond to everyone here in one post (you don't have to answer/reply if you don't want to):
In all honesty I don't trust them I asked them if they are 100% sure of stock coming in on the 21st they told me they hope it comes by then. There is no guarantee that they will receive it.Its just an expected date from thier supplier. Can't you ask for it to be delivered at some family or friends address.
Worst case scenario would have to be delivered to friends. They can then send it further along to me in the new country. But that whole process will still be pretty pricey, maybe I can change my shipping address at Gearbest and they ship it there instead.
Did you buy your phone via PayPal or via credit card? cos if its through credit card..eish you gonna wait til forever but via PayPal you'll wait for 10 days because PayPal will be communicating with Geekbuying to send you your phone. If they fail to do so, PayPal will go directly into their account and refund you your money.
Luckily I used PayPal in this case, since they gave me R50 off my order for using it So yeah, I'll use the combined wisdom on this thread to force a refund through PayPal if everything goes wrong. PS - It was bought through Gearbest (not Geekbuying).
The Max 3 that I ordered on 28 Nov was EVENTUALLY in the GearBest warehouse on 24 Dec. DHL picked it up in the 27th and it was delivered at my home on the 31st. DHL initiated the customs pre-clearance automatically. I can recommend DHL 100% based on this delivery.