How Vodacom and MTN almost killed porting to Cell C

Scumbags.

I'm porting from Vodacom to FNB in two months after being with Vodacom for 20 years.

Reasons:

- No innovation
- Expensive
- Can't customise my own packages
- Can't stop the OOB Shark on contract
- Price increase mid contract
- Get 40% back in eBucks
- Signal at my house is crap
- Hate supporting an arrogant company

..|.
 
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mother ****ing thieving ****s!
 
Scumbags.

I phoned MTN today to give 30-day notice to cancel contract as required - contract expires next month on the 8th. They reckoned If I do that now I will lose my phone number as it will get recycled. I have to wait to after my contract period to request migration to prepaid. Essentially locking me in for a further 30 days.

My solution, I'm signing a contract with Telkom tomorrow and they must do a Port request on my number. Seems easier way out for me. F"ck those slimy ****s in yellow - I've really grown to despise them.
 
lcbxx said:
Surely there should be fines for this?
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Only the Nigerian telecoms authority has the guts to fine companies like these! ICASA people wouldn't even know where to start
 
Nothing mtn does is to the benefits of subscribers. The last "benefit" was to increase prices across the board!!!
 
Ok, so lets get this straight. Vodacom and MTN are scumbags because they chose to implement a system to confirm with their existing customer that they request to move their service to another network?

I am not fully versed in the regulations around this, but if you take out a service with a provider, you have agreed to said provider's terms and conditions. Termination of services should be confirmed by the customer. Also, how does Vodacom know that these porting requests are not fraudulent?

Further, if the Vodacom/MTN user requests the porting of the number and the number is ported, and they lose all their airtime/data, they will be seen as profiteering scumbags "because how dare they not inform me and let me decide on my airtime/data"

This case serves Cell C on both fronts: cause reputational harm and fix their perceived problems in the porting process. Cell C are battling with their porting process, so they are using technicalities to make Vodacom and MTN look bad. Cell C is a small dog, and will use reputational damage to attract customers.

Logic. I think some people should use it.

Seems like certain new sites and other pages like getting views to its website by making Vodacom and MTN look like big old mean bullies.
 
Emjay said:
Ok, so lets get this straight. Vodacom and MTN are scumbags because they chose to implement a system to confirm with their existing customer that they request to move their service to another network?

I am not fully versed in the regulations around this, but if you take out a service with a provider, you have agreed to said provider's terms and conditions. Termination of services should be confirmed by the customer. Also, how does Vodacom know that these porting requests are not fraudulent?

Further, if the Vodacom/MTN user requests the porting of the number and the number is ported, and they lose all their airtime/data, they will be seen as profiteering scumbags "because how dare they not inform me and let me decide on my airtime/data"

This case serves Cell C on both fronts: cause reputational harm and fix their perceived problems in the porting process. Cell C are battling with their porting process, so they are using technicalities to make Vodacom and MTN look bad. Cell C is a small dog, and will use reputational damage to attract customers.

Logic. I think some people should use it.

Seems like certain new sites and other pages like getting views to its website by making Vodacom and MTN look like big old mean bullies.
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I'm not too worried bout the opt-in vs opt-out debate.. what I find interesting is that despite this, customers can still be rejected albeit you confirmed for no reason. Thats a bit of a sly one.

Can't speak much of Vodacom's system as I haven't used in 7+ years but MTN currently has a super dodge system when u move a number from contract to prepaid in that the number remains rica'd but the number suddenly becomes in active and unless you activate it by dialing an activation number on the sim you lose the number. Keep in mind your detail are still attached to the number and the number was yours for 2+yrs as it is post contract. ie.. they literally just being annoying for no reason and then your sim gets kicked off the network and the operator tells you you can only enable via dialing a number albeit your cell unit doesnt connect to the network,,

This was the most annoying thing ever and right now i have to figure out how i will dial on a iPad lol (have to find someone to use sim on phone) but imagine you had this in remote sensing equipment and u moved to contract to switch to afrihost....
 
Emjay said:
Ok, so lets get this straight. Vodacom and MTN are scumbags because they chose to implement a system to confirm with their existing customer that they request to move their service to another network?

I am not fully versed in the regulations around this, but if you take out a service with a provider, you have agreed to said provider's terms and conditions. Termination of services should be confirmed by the customer. Also, how does Vodacom know that these porting requests are not fraudulent?

Further, if the Vodacom/MTN user requests the porting of the number and the number is ported, and they lose all their airtime/data, they will be seen as profiteering scumbags "because how dare they not inform me and let me decide on my airtime/data"

This case serves Cell C on both fronts: cause reputational harm and fix their perceived problems in the porting process. Cell C are battling with their porting process, so they are using technicalities to make Vodacom and MTN look bad. Cell C is a small dog, and will use reputational damage to attract customers.

Logic. I think some people should use it.

Seems like certain new sites and other pages like getting views to its website by making Vodacom and MTN look like big old mean bullies.
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Well, why make it 30 or 40 minutes? Why not 24 hours? Where's the logic there?
 
been on mtn for 20 years, moved to cell c 2 months ago, and there network is not that great, they still have lots of signal issues. most shopping malls have little to no signal, and even on the road, calls get cut, the same place every time.
 
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NeoZA said:
been on mtn for 20 years, moved to cell c 2 months ago, and there network is not that great, they still have lots of signal issues. most shopping malls have little to no signal, and even on the road, calls get cut, the same place every time.
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yeah, that's what Telkom mobile are for.
 
DunDarach said:
Press 1 to vote for ZANU PF
If you want vote for that British organ grinder monkey, Morgan Tsvangarai, Press 2
Click to expand...
I think that should be "If you to want vote for that British organ grinder monkey, Morgan Tsvangarai, Press 10"
 
biometrics said:
Scumbags.

I'm porting from Vodacom to FNB in two months after being with Vodacom for 20 years.

Reasons:

- No innovation
- Expensive
- Can't customise my own packages
- Can't stop the OOB Shark on contract
- Price increase mid contract
- Get 40% back in eBucks
- Signal at my house is crap
- Hate supporting an arrogant company

..|.
Click to expand...

Same here, my 2 Vodacom contracts expire next week Friday. It's been a long wait. Your reasons are spot on.
 
rph72 said:
Same here, my 2 Vodacom contracts expire next week Friday. It's been a long wait. Your reasons are spot on.
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Clean (prepaid) for 2 years myself...
And I'll never give Vodacom another cent, even if they offer me a gig per month for R10. I've given them enough on contracts over the years.
 
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