How we turned Telkom around - Sipho Maseko

Jan

Jan

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Our customers hated us — Telkom CEO

Telkom CEO Sipho Maseko said Telkom faced an uncertain future with an unsustainable financial situation, increased competition, and customers hating the company.

Speaking at the annual SATNAC conference, Maseko said between 2012 and 2014, Telkom was facing an existential crisis.
 
Too little, too late.
Its a lot harder to run a company when government doesnt regulate it into success ey Sipho?

As a side note, my father in law has been trying to get a line moved on his property for over 2 months now. No number of escalations or call to the call centre will fix anything.
All they keep doing is closing off the orders as completed without ever being on site. From the looks of things he will have better chanced of getting it done by just cutting the fibre and logging a fault.

So yeah, I have little faith in Telkom surviving for too much longer, they dont even understand the concept of customer service.
 
He added that “customers hated us” and that the company’s brand perception was very poor.
Click to expand...

Nothing has changed. We just live in a country where brand loyalty is a luxury few people can afford, and thus settle for the cheapest option.
 
I have been with Telkom mobile for years. I stopped upgrading my phone for a couple of years - didn't need to - I kept getting the sales calls saying "please upgrade"... I just told them "not now"... then I wanted to upgrade my phone and called them to do it over the phone but was declined.
I just bought the phone cash and not three months later I received the first sales call asking me to upgrade my accounts. I lold.
 
They actually had solid products, but their arrogance was second to none, and wanting to charge me to UPGRADE my account really took the cake. I paid about R3,000 to cancel my contract with them. I vowed never again....
 
They’ve done well under Sipho, I’m glad he mentioned the hate for the company as a hurdle they had to deal with. They have a stable base, it’s the more difficult to go to 20mill subscribers from here. But I think he can do it.
 
Maybe financially they have turned things around. But from a customer service point of view they no better then they were years ago. Only difference is less of us are complaining because we have cellphones and fibre and LTE etc.

I know several people are with endless complaints about cancellations. My personal experience from the whole netflix thing is also an indication they dont care about customers.

Wont see me making a mistake using their services ever again.
 
Pfft, tell us how you turned that cloned number plates case around instead..
 
still have a old R130 contract, lots of minutes, lots of data, If I upgrade I will pay more and get less minutes.
 
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