HSPA+ Speeds in Gauteng Region - Known Issue (From Cell C)

[kidnotorious]

@ronbo4Gs..... I beg to differ

I lodged a query by email and was contacted on Sunday 16 Jan and given the Ref: 1293226 and promised a follow up within 48 hours. The follow up never came. I made a follow up with the tech department via the call centre and was promised a feedback later in the day and it never came

Earlier tonight things got stupidly slow and my speed test results were ;
http://www.speedtest.net/result/1136458144.png
http://www.speedtest.net/result/1136461967.png

In December I was getting 3Mb/s up and down @ the same location

 

[Alacrity]

Thank you Cell c. Things are back to normal

Download: 6.7Mb/s
Upload: 2.5Mb/s

 

[steve-rsa]

Ron? Calling Ron.......

 

[atomcrusher]

Was Ron's feedback here a mere flash in the pan?

 

[RustPuppet]

Lonehill, Fourways, just across from Fourways Mall.

My signal 3kms down the road was fine but now I can't connect to anything other than EDGE

 

[steve-rsa]

Lanseria Airport - EDGE only, slow <5kbps, disconnects, connection dies.

Honeydew - Eagle Canyon - EDGE only - was initially a WCDMA connection - now gone.

 

[Axis]

Ron???........Ron??..... Helloooooo??? Dude... I've been stuck on EDGE for nearly two weeks now. What the problem is?
You've got my money now deliver the goods!!

 

[RichardG]

South of Johannesburg 3G towers are down - I am only able to pick up edge this has been ongoing for 2 days on and off - When using MDMA and forcing the connection to use 3G only - I see the bar but no network name or anything....

Will Cell C pleasE switch on the base station - If Cell C adjusted the mast thanks a lot cause even edge is terrible RSSI - 97 dBm before was getting in the region of - 78 or is their site congested and too many users on the network

 

[RichardG]

Dear Ron, what is happening here in the South of Johannesburg, the 3G tower is on / off as I am unable to pick up any signal forcing 3G when using EDGE rssi has reduced significantly by from -75 dB now to -97 dB. This has been ongoing for 2 days, 1 day it works, the next day the base station is off...

 

[apescivolo]

Dear Ron, I live in the Douglasdale/Fourways area and ever since January this year my internet speed is extremely poor. I purchased the Cell C 21Mb data stick and ran a speedtest getting around 5.9Mb download. I am lucky to get 1.5Mb with and average of below this! Many times as low as 1Kb or 2Kb a sec. I have logged calls at your data centre now since the beg on Jan and just to be told that they are working on the problem. I would like someone to please just let me know what is going on and why there are issues!

With all due respect I understand that I am not always going to get super fast speed, but 1.5Mb per sec is not acceptable for that fact that I am paying for a 21Mb connection!

Please help

 

[Madhawk]

I agree with Richard, 3G in the south has disappeared since Sunday.

My RSSI is -103 dBm and I can't connect at 3G to the usual tower.

I can only connect at EDGE at a different tower, but it's painfully slow.

 

[OMB]

With all due respect I understand that I am not always going to get super fast speed, but 1.5Mb per sec is not acceptable for that fact that I am paying for a 21Mb connection!

Not so, you are paying for a connection to a network that is theoretically capable of a 21.6 Mbps connection, but don't even remotely expect that in real world terms. Anyway, I'm just up the road from you in Norscot and was getting 7 Mbps downloads in December, now it's between 1 and 2 if I'm lucky and can get something remotely like a stable connection.

 

[Ockie]

Not sure if I should post here...but here goes.

I can connect on 3G, but no data coming through. This often happens and it drives my CRAZY!!!!!

Bruma
Johannesburg.

 

[BearCruz]

Heres a simple line. Fu%# YOU CELL C.

 

[Axis]

This American thought he found the problem but he was wrong. Or he fiddled with something and now he's messed it up.
All I wanna know is have they found the problem? Or am I gonna stay on EDGE for the rest of the year?

 

[OMB]

looks like they may have finally done something in Norscot area, have had a stable connection all day, not a single disconnect since about 09:00 this morning, or maybe I've accidentally found the perfect sweet spot as I haven't changed the position of my modem all day :erm:

 

[neetz108]

looks like they may have finally done something in Norscot area, have had a stable connection all day, not a single disconnect since about 09:00 this morning, or maybe I've accidentally found the perfect sweet spot as I haven't changed the position of my modem all day :erm:

agree. Something is definitely happening in my area well...i.e. Noordwyk, Midrand......my router with speedstick has been online for a record breaking 4 days without any disconnects or edge. speeds are somewhat stable between 4 and 6 mbps as per December period...hope i aint jinxing myself here

some official feedback from cellc would be appreciated…..

 

[renierp]

Just as we thought Ron would come to the rescue, he disappeared even faster than the previous Cell C rep! Are they too scared to face the reality? There are a lot of issues they need to sort out, but it is just easier to move away from them. Come on Cell C, take some responsibility here!!!!!

 

[RichardG]

This is total BS haven't had any 3G for the past 3days or so, would be nice if cell c could put a network notice page of faults occurring on their network that way we don't flood them with phone calls and the Technical Help desk is useless he says I don't have coverage but I freaking do

 

[Madhawk]

This is total BS haven't had any 3G for the past 3days

Looks like they switched my tower on tonight (ID: 11422) 3 Bars, RSSI -95dBm.



Maybe they will sort yours out tomorrow, since we are close to each other. I didn't have any 3G since Sunday.