HUGE thank you to Vodacom

[marine1]

Something happened and my data bundle got depleted in 7 minutes taking me R2000 out of bundle.
I was completely chocked as I am militant with watching my usage and never go over, well not to this amount.

I logged a call yesterday and Ockie explained what happened. I then went through the bill and the SMS notifications.

I just received a call from ****** at VC call centre, after having a chat and both explaining the situation, VC agreed to only charge me for the data bundle.

This IS what you call customer service. I was clearly not trying to pull a move and something went wrong.

Very impressed. Thank you Vodacom !!!!!!!

 

[akescpt]

must be your connections. normal people would have to pay the 2k. sometimes I wonder about you and the company you keep.

 

[marine1]

must be your connections. normal people would have to pay the 2k. sometimes I wonder about you and the company you keep.

Oh my god thats funny.
I do have some high up friends but how would they help me with VC

No but seriously, it wasnt like I intentionally used the data and my history on my account proves I always buy at least 2 or 3 bundles in the month.

It really was something wrong, sill not sure what happened. My 1 gig bundle went out in 6 minutes

 

[Ockie]

Glad you got sorted sexy.

x0x0x

 

[marine1]

Glad you got sorted sexy.

x0x0x

Thanks bud, all done.
We still dont know what happened, the bundle got depleted in literally 6 minutes.
I am going to do a factory reset just in case.

 

[Enzo Matrix]

postpaid is scary yoh!

 

[The_Unbeliever]

postpaid is scary yoh!

Yep.

Especially with LTE devices... *shudder*

 

[marine1]

Never had this issue I think since I have been with VC (1995)
I really think OOB should be illegal
Mate who works with me had same issue, R6k

 

[akescpt]

Did he have to pay?

 

[marine1]

Did he have to pay?

No, they assisted him

 

[dlevine]

go pre paid. only solution

 

[boxerulez]

This is what I call utter bull**** because when this happened to me they covered only half of the cost. Others I know ended up coughing up the total amount.

 

[Rickster]

So what used the data?

 

[akescpt]

This is what I call utter bull**** because when this happened to me they covered only half of the cost. Others I know ended up coughing up the total amount.

Marine1 says no special treatment

 

[marine1]

Marine1 says no special treatment

I swear, I dont know anyone at VC.
it wasnt like I intentionally bused it, I bought a bundle and it got depleted in 6 minutes and no notification from VC so it was not entirely my fault.

 

[bekdik]

Any company charging for OOB should also have a setting not to allow OOB usage ...

 

[MickeyD]

I swear, I dont know anyone at VC.
it wasnt like I intentionally bused it, I bought a bundle and it got depleted in 6 minutes and no notification from VC so it was not entirely my fault.

you know Jannie... :twisted:

 

[biometrics]

I swear, I dont know anyone at VC.
it wasnt like I intentionally bused it, I bought a bundle and it got depleted in 6 minutes and no notification from VC so it was not entirely my fault.

Is it an Android phone? Then go to Settings/Data usage and scroll down to the apps and see which one used it. Would love to know.

 

[Ockie]

Is it an Android phone? Then go to Settings/Data usage and scroll down to the apps and see which one used it. Would love to know.

Propably Tindr ..... or maybe Grindr lol.

 

[marine1]

you know Jannie... :twisted:

I somehow dont think he would willingly assist me

Is it an Android phone? Then go to Settings/Data usage and scroll down to the apps and see which one used it. Would love to know.

Lemme check, one sec

Says Opera max - which is a VPN