HUGE thank you to Vodacom

biometrics

biometrics

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D

D tj

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Saw the heading, and had to read, whilst doing so x3 pigs flew by!:)
The times really are a changing, great.
 
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fragtion

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akescpt said:
must be your connections. normal people would have to pay the 2k. sometimes I wonder about you and the company you keep.
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This. Very inconsistent of vodacom to let you off the hook - my dad had to pay R13k in roaming charges for having received mail on his iPad while abroad. Vodacom showed no mercy at all despite our explanations and pleas - we could have cancelled our 5 contracts each worth R500 and they wouldn't have budged. This was before number porting was possible - if it happened now we would have ported to another service provider and shown them the big middle finger that's for sure. Still think Vodacom are the best mobile voice provider in the country, but that doesn't mean they are ethical at all - in fact far from it. If given the choice I'd avoid them like I try to avoid Telkom - purely on principle
 
marine1

marine1

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fragtion said:
This. Very inconsistent of vodacom to let you off the hook - my dad had to pay R13k in roaming charges for having received mail on his iPad. They had no mercy at all - we could have cancelled our 5 contracts each worth R500 and they wouldn't have budged. This was before number porting was possible - if it happened now we would have ported to another service provider and shown them the big middle finger that's for sure. Still think Vodacom are the best mobile voice provider in the country, but that doesn't mean they are ethical at all - in fact far from it. If given the choice I'd avoid them like I try to avoid Telkom - purely on principle
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I think roaming charges and what happened to me are very very different.
The data depleted in minutes.
I didn't get a notification.
My history on my account shows this never happened before
 
biometrics

biometrics

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marine1 said:
I think roaming charges and what happened to me are very very different.
The data depleted in minutes.
I didn't get a notification.
My history on my account shows this never happened before
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Agreed, roaming charges are probably paid to the other network.

Who did you contact to get this sorted?

Hope you deleted that app!
 
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fragtion

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marine1 said:
I think roaming charges and what happened to me are very very different.
The data depleted in minutes.
I didn't get a notification.
My history on my account shows this never happened before
Click to expand...
Fair enough, but still. My argument is that the ISP's make huge profit on data roaming (it's a big cartel), so it should have been easy for them to write off an unintentional bill. That said, a friend of mine had a similar event happen to him and he wasn't roaming. His phone went on a downloading spree one night, racking a R4k bill, and despite this being local traffic they didn't help him so yeah I guess it's quite hit and miss whether they help you, which is still not right. Lucky you though :p
 
marine1

marine1

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biometrics said:
Agreed, roaming charges are probably paid to the other network.

Who did you contact to get this sorted?

Hope you deleted that app!
Click to expand...
Call centre.
Have reset phone so hopefully no more issues.

fragtion said:
Fair enough, but still. My argument is that the ISP's make huge profit on data roaming (it's a big cartel), so it should have been easy for them to write off an unintentional bill. That said, a friend of mine had a similar event happen to him and he wasn't roaming. His phone went on a downloading spree one night, racking a R4k bill, and despite this being local traffic they didn't help him so yeah I guess it's quite hit and miss whether they help you, which is still not right. Lucky you though :p
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Agreed. I mean 2k is nothing to them. To us it's a fortune. Especially when my bill is only about 1600 each month.
 
biometrics

biometrics

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marine1 said:
Call centre.
Have reset phone so hopefully no more issues.
Agreed. I mean 2k is nothing to them. To us it's a fortune. Especially when my bill is only about 1600 each month.
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Good to know. :)

Watch out that it doesn't download that app again when you login with your Google id!

R1600? Only? Aren't there cheaper packages?
 
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fragtion

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Fudzy said:
Are Vodacom unable to see where the data goes?
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They are reluctant to do this but under heavy investigation they can retrieve a subscriber's data logs in terms of which IP addresses the DATA flowed through and how many megs, what time of the day, etc. As I say this information does not come easy, pretty much need a court order first
 
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