HUGE thank you to Vodacom

[Ockie]

Ah....I see Bio have already asked who you spoke to. What call center was it though marine? 082111 or 082155?

There is another peep in another thread having a OOB issue.

 

[Fudzy]

They are reluctant to do this but under heavy investigation they can retrieve a subscriber's data logs in terms of which IP addresses the DATA flowed through and how many megs, what time of the day, etc. As I say this information does not come easy, pretty much need a court order first

Well that would be the easiest way to prove or disprove whether the subscriber is at fault, wouldn't it?

 

[Ockie]

Well that would be the easiest way to prove or disprove whether the subscriber is at fault, wouldn't it?

Privacy issues.

 

[Fudzy]

Privacy issues.

Sure if you shared the actual URLs but can't you see how much bandwith a device registered on your network has consumed?

 

[Ockie]

Sure if you shared the actual URLs but can't you see how much bandwith a device registered on your network has consumed?

Yes we can. Even I can provide a client with itemized billing that will show dates, times and data in used in those sessions. Wont help the client finding out what on his phone or what on his computer used it.

 

[Fudzy]

Yes we can. Even I can provide a client with itemized billing that will show dates, times and data in used in those sessions. Wont help the client finding out what on his phone or what on his computer used it.

So was it a device of marine1 that was at fault?

 

[Ockie]

So was it a device of marine1 that was at fault?

His phone and he traced it to Opera Max.

 

[Fudzy]

His phone and he traced it to Opera Max.

So the network wasn't actually at fault? How on earth did he get a free pass still?

And LOL @ using Opera Max.

 

[Ockie]

So the network wasn't actually at fault? How on earth did he get a free pass still?

And LOL @ using Opera Max.

I cannot comment on that. I am happy however for him.

 

[Fudzy]

I cannot comment on that. I am happy however for him.

Hmm, okay well I hope this new found good will stop the company from overcharging other subscribers.

 

[marine1]

Ockie I called 111 red adantage line. They then called me back the next day.

Guys I think if vc can see you didn't abuse the network intentionally and don't do it in your history they will assist. They also assisted my colleague who spent 6k oob.
My issue really is that OOB should be illegal and someone should take this to court. It's blatantly unfair and unethical.

 

[Ockie]

Hmm, okay well I hope this new found good will stop the company from overcharging other subscribers.

I do not agree with OOB

 

[Fudzy]

I do not agree with OOB

That's fine but this case should then set a precedent for all other claims of OOB.

 

[marine1]

According to time on the bill which may not be accurate I used well over 1 x gig in under 7 minutes and the cost came to over 2k it cannot be fair to a consumer and I can't understand how this hasn't been challenged in court yet.
Look if someone is roaming they need to take responsibility
If someone is downloading intentionally same thing
But if it's out of one's control it cannot be fair and I think VC came to the party here

 

[akescpt]

this is starting to get somewhere.

 

[marine1]

this is starting to get somewhere.

Huh?

 

[akescpt]

Huh?

Other people getting helped as well due to your experience.

 

[marine1]

Other people getting helped as well due to your experience.

Excellent that's great news.
If it wasn't Intentional or negligent abuse then that's how it should be

 

[Electron1]

Jannie must love your op Marine1.
I don't think he ever thought you would post a thank you to Vodacom!
Probably will have the post printed and framed on his office wall.

 

[marine1]

Jannie must love your op Marine1.
I don't think he ever thought you would post a thank you to Vodacom!
Probably will have the post printed and framed on his office wall.

Ha ha ha hey credit where credit is due.
VC really did their part