I am definitely going to cancel my Vox/Vumatel internet contract - Is the another solution?

ZinSA

Active Member
Joined
Jun 14, 2014
Messages
38
Hi

I live in Brackenfell, Cape Town. 3 Years ago I joined the fibre network via Vumatel with Vox.

The Vox prices just keep going up and being a pensioner it`s difficult to accept the "price value"

# This was my June 2018 Contract price: 436.28pm (vat incl.)
4/1 Mbps Uncapped Fat Pipe Fibre Bundle. Month to Month Contract.

# Early in 2019 Vox decided to increase my bandwidth to 10/2 Mbps with a price increase to R575pm (vat incl.)
(I had no choice in the matter.... they upgraded everyone to the minimum 10/2 Mbps)

# March 2021 Vox sent an email stating the following
10/2 Mbps line speeds will be migrated to a symmetrical 10/10Mbps line speed
So they are increasing my upstream from 2 to 10Mbps to justify the price increase to R699.00 pm (vat incl.)

I read about the price decreases from Openserve on 1 March 2021 in the daily mybroadband newsletter

Webafrica25Mbps10MbpsR399
Telkom25Mbps5MbpsR399

I am now "stuck" with Vumatel at nearly double the price and cannot seem to find a suitable solution.

Is there any solution where I can get connected to the internet without having to go through Vumatel and also enjoy the value of a R399pm connection?

I need help please as I am definitely going to cancel my Vox/Vumatel internet contract.

Regards

ZinSA

PS. Cannot fix the error in the header: Is the another solution? to Is there another solution?
 
Last edited:

isie

Honorary Master
Joined
Jan 16, 2010
Messages
12,443
Hi

I live in Brackenfell, Cape Town. 3 Years ago I joined the fibre network via Vumatel with Vox.

The Vox prices just keep going up and being a pensioner it`s difficult to accept the "price value"

# This was my June 2018 Contract price: 436.28pm (vat incl.)
4/1 Mbps Uncapped Fat Pipe Fibre Bundle. Month to Month Contract.

# Early in 2019 Vox decided to increase my bandwidth to 10/2 Mbps with a price increase to R575pm (vat incl.)
(I had no choice in the matter.... they upgraded everyone to the minimum 10/2 Mbps)

# March 2021 Vox sent an email stating the following
10/2 Mbps line speeds will be migrated to a symmetrical 10/10Mbps line speed
So they are increasing my upstream from 2 to 10Mbps to justify the price increase to R699.00 pm (vat incl.)

I read about the price decreases from Openserve on 1 March 2021 in the daily mybroadband newsletter

Webafrica25Mbps10MbpsR399
Telkom25Mbps5MbpsR399

I am now "stuck" with Vumatel at nearly double the price and cannot seem to find a suitable solution.

Is there any solution where I can get connected to the internet without having to go through Vumatel and also enjoy the value of a R399pm connection?

I need help please as I am definitely going to cancel my Vox/Vumatel internet contract.

Regards

ZinSA

PS. Cannot fix the error in the header: Is the another solution? to Is there another solution?
why are you not looking at all the other ISp's on Vuma? I get you wont get Openserve prices but still can a save a few bucks not using Vox.
if you want Openserve prices now, only way to do it is to move to an open serve area
 

B-1

Expert Member
Joined
Apr 17, 2020
Messages
2,112
What do you use the internet for? Do you need a lot or will one of the mobile packages do?
 

Sapphiron

Centadel
Company Rep
Joined
Jan 29, 2004
Messages
2,407
At R500pm your only uncapped option would be RAIN, which will be a terrible experience in comparison.

Maybe Supersonic "airfibre" fixed wireless will be available in your area.

other than that, some MTN capped LTE options might give you enough bandwidth. You can ask Vox what your usage was over the last few months, to give you an idea.

Axxess will sell you MTN fixed LTE with a 60GB anytime cap for R399pm, but there is an upfront fee.
 

CataclysmZA

Executive Member
Joined
Apr 1, 2010
Messages
5,235
Aside from choosing a cheaper ISP, there's not a whole lot you can do. Many moons ago Vumatel's offering included installation and a baseline 4/1 package that was uncapped to encourage adoption (IIRC).

If Openserve covers your area, that's one option. There might be other providers in your street like SADV, Metrofibre, Octotel, MTN, etc.

Plenty of WISPs competing for that same kind of price point as well.
 

ZinSA

Active Member
Joined
Jun 14, 2014
Messages
38
A mobile package won`t work.

My grandson lives with us and he listens to music, plays online games, streams different platforms, etc.

I use the internet mainly for email and online banking and maybe a movie stream over weekends.

My wife uses her tablet which is also connected.
 

ZinSA

Active Member
Joined
Jun 14, 2014
Messages
38
Vumatel installed the cable in my street but two streets away I see an Openserve Connection Box. When I do an address search for my house only Vomitel comes up.
 

XRider

New Member
Joined
Apr 6, 2021
Messages
3
Vumatel is lining their pockets while their customers suffer under their high prices. They know you cannot do anything about it because they are the one fibreline supplier in your area. This should change and the City of Cape Town should allow multiple suppliers to add lines in the same area thus increasing competition.

My area has Vumatel and 1 street over is Openserve. I looked at the same ISP website quoting on both.
Vumatel is R850 for 20/20mbps where Openserve is R500 for 25/25mbps.
Vumatel is R970 for 50/5mbps where Openserve is R740 for 50/25mbps.
Even Openserve 100/25mbps is cheaper at R900.

Not sure if it is Vumatel line quality or ISP quality but I have constant buffering on an uncapped, unshaped line. My next house purchase will definately include looking at who the fibre line supplier in the area is as well. The further you can stay from Vumatel the better.
 
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