Sign up with GoogleEDIT : There is a happy ending to the story on page 4
I was one of the first. They told me I was the 10th in Africa to get 5G.
It was perfect from October to around the 2nd week in December, and then the service degraded badly.
I get whole periods when there is no data coming down the line. I do a Huawei location test, and I am getting a 5 star '85' rating, but at that exact moment in time nothing is coming down the line.
It will go from 10-20ms pings to nothing, and then come back again anything from 30 seconds to 10 minutes later.
It can happen at any time of day, including glorious sunshine. It is never perfect anymore, but then for no reason gets really bad, and then goes to a little bad.
The worst is the support ... I have tried e-mails, the online chat, etc, and NO ONE at Rain gets back to you. I have NEVER had anyone call me back. That part disgusts me the most. I spent an hour with a chat person, who was asking me all the basics, and I was firing graphs and proof back to him. He escalated my complaint. Still nothing.
I have used Ping Plotter to take graphs of my downtime, showing them it is there equipment and not mine. Sent them pics of how well the router says it is connected. The mast is literally a few 100m away from my house.
But not the decency of a single response.
When I get a support ticket, the number is 2000-3000 higher than the day before. I am guessing they are busy, but not too busy to take my money every month, and I can not justify this level of service.
I never cancelled my 20Mb ADSL, I simply downgraded it to a capped 200GB from a premium uncapped, but at the end of this month, before the next billing cycle, I will probably cancel Rain 5G, and put the money back to my premium ADSL, and if and when Telkom come calling to put me on LTE, hopefully MTN or another player will have a solution, or I might try Rain again, but by the end of this month it will be 7 weeks of frustration. Yes my ADSL is 20 times slower, but I can watch my Netflix while my family games, and I can do my big downloads through the night, but at least it works!
My wife and daughter who play online games are back on the ADSL permanently.
My family noted that we managed to get through an episode of "Lost in Space" on Netflix the other night without a single hick-up. That is how rare it is.
Could it be my router, or the mast .. I have no clue because I have had no response.
So am I happy for all of you still getting great service. I only hope when you do start having problems you do not end up in the same boat as I do.
I mentioned this on another post, but did not go into detail. I believe a company should have the benefit of the doubt and given a chance, but I am all out of decorum. I felt it was my duty to warn you all. No one ever gets back to you.
I was one of the first. They told me I was the 10th in Africa to get 5G.
It was perfect from October to around the 2nd week in December, and then the service degraded badly.
I get whole periods when there is no data coming down the line. I do a Huawei location test, and I am getting a 5 star '85' rating, but at that exact moment in time nothing is coming down the line.
It will go from 10-20ms pings to nothing, and then come back again anything from 30 seconds to 10 minutes later.
It can happen at any time of day, including glorious sunshine. It is never perfect anymore, but then for no reason gets really bad, and then goes to a little bad.
The worst is the support ... I have tried e-mails, the online chat, etc, and NO ONE at Rain gets back to you. I have NEVER had anyone call me back. That part disgusts me the most. I spent an hour with a chat person, who was asking me all the basics, and I was firing graphs and proof back to him. He escalated my complaint. Still nothing.
I have used Ping Plotter to take graphs of my downtime, showing them it is there equipment and not mine. Sent them pics of how well the router says it is connected. The mast is literally a few 100m away from my house.
But not the decency of a single response.
When I get a support ticket, the number is 2000-3000 higher than the day before. I am guessing they are busy, but not too busy to take my money every month, and I can not justify this level of service.
I never cancelled my 20Mb ADSL, I simply downgraded it to a capped 200GB from a premium uncapped, but at the end of this month, before the next billing cycle, I will probably cancel Rain 5G, and put the money back to my premium ADSL, and if and when Telkom come calling to put me on LTE, hopefully MTN or another player will have a solution, or I might try Rain again, but by the end of this month it will be 7 weeks of frustration. Yes my ADSL is 20 times slower, but I can watch my Netflix while my family games, and I can do my big downloads through the night, but at least it works!
My wife and daughter who play online games are back on the ADSL permanently.
My family noted that we managed to get through an episode of "Lost in Space" on Netflix the other night without a single hick-up. That is how rare it is.
Could it be my router, or the mast .. I have no clue because I have had no response.
So am I happy for all of you still getting great service. I only hope when you do start having problems you do not end up in the same boat as I do.
I mentioned this on another post, but did not go into detail. I believe a company should have the benefit of the doubt and given a chance, but I am all out of decorum. I felt it was my duty to warn you all. No one ever gets back to you.
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