Grant
Honorary Master
- Joined
- Mar 27, 2007
- Messages
- 60,677
Something I was told many years back.
because of the work i did, it was required of me from time to time to address groups of people. Most of these groups comprised highly educated people & very high level people in government - not only ours.
I tried to avoid these like the plague.
One day while trying to back out of one of these, my boss reminded me that the people were gathered specifically for the information I had for them - that reason only. And they were gathered because they did not have the information and relied upon me to give it to them.
That changed things for me.
Try keep that in mind when on the phone, or even in the butchery.
Remember, the customer is asking you a question as they acknowledge that you, not themselves, have the experience & knowledge to advise them.
This gives you the "higher ground" and advantage regards knowledge of the subject matter. Remember this when dealing with people asking you questions - it's them needing help and answers, not yourself - you already have the answers.
because of the work i did, it was required of me from time to time to address groups of people. Most of these groups comprised highly educated people & very high level people in government - not only ours.
I tried to avoid these like the plague.
One day while trying to back out of one of these, my boss reminded me that the people were gathered specifically for the information I had for them - that reason only. And they were gathered because they did not have the information and relied upon me to give it to them.
That changed things for me.
Try keep that in mind when on the phone, or even in the butchery.
Remember, the customer is asking you a question as they acknowledge that you, not themselves, have the experience & knowledge to advise them.
This gives you the "higher ground" and advantage regards knowledge of the subject matter. Remember this when dealing with people asking you questions - it's them needing help and answers, not yourself - you already have the answers.