I signed up for Afrihost Pure Fibre, and it is awesome

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
16,435
And then in 6 months you'll tell us to come back in another 6 months.
Can you decide how far back you want to move the goal posts?
Yeah agree with you on that one. It ends up being a cycle that never stop meaning we have no good ISPs ever....
 

saor

Honorary Master
Joined
Feb 3, 2012
Messages
21,824
The Boys is not on Netflix :oops:
Torrents are still available at a click. Just seemed strange that someone is downloading a load of series to store on a HDD when it's all online all the time. Hardly have any media that I keep anymore after watching it.
 

killerbyte

Expert Member
Joined
May 10, 2007
Messages
1,480
Torrents are still available at a click. Just seemed strange that someone is downloading a load of series to store on a HDD when it's all online all the time.
Except when your favourite streaming service no longer streams your favourite old show.
 

saor

Honorary Master
Joined
Feb 3, 2012
Messages
21,824
Except when your favourite streaming service no longer streams your favourite old show.
Then you download the torrent and watch it when that happens? Seemed like you were preemptively downloading a load of stuff for no reason other than to download stuff. Doesn't bother me, just seemed like a bit of a relic from the days before fast available internet.
 

Jola

Honorary Master
Joined
Sep 22, 2005
Messages
19,123
Hmmm, I used to get pretty good throughput from Afrihost when I was still using VDSL, but I was forced to move to Vox when Fibrehoods installed FTTH, and Afrihost was not available.

Things were then fine for a while.

Lately I have been stuffed around by Vox, and my speed has been reduced, but AFAIK this was mainly due to Vumatel, who took over Fibrehoods, enforcing changes.

So I am tempted to try Pure Fibre, just not sure if it is worth the hassle, will have to think about it. Assuming, of course, that it is available on Vumatel, and that Vumatel doesn't screw everything up.
 

Dan C

Honorary Master
Joined
Nov 21, 2005
Messages
24,471
Torrents are still available at a click. Just seemed strange that someone is downloading a load of series to store on a HDD when it's all online all the time. Hardly have any media that I keep anymore after watching it.
I download, but don't keep after I watched it. But sadly only have 4mbps ADSL , so it takes days to build up a good binch session of season 7 of Friends.
 

Bryn

Doubleplusgood
Joined
Oct 29, 2010
Messages
15,348
That thread is a circle jerk.
No, it's just a feedback thread. The fact that most feedback is positive doesn't make it a circle jerk. Plenty of people in the thread have various issues, from fibre network migration stuff to billing and promotions and whatever else. You have issue, you post, hopefully gets sorted. Not sure what else you expect from a feedback thread.
 

MightyQuin

Honorary Master
Joined
Oct 6, 2010
Messages
15,372
Assuming, of course, that it is available on Vumatel, and that Vumatel doesn't screw everything up.
It is available on Vumatel, I just checked in my area.

I'm on WA...it costs slightly more, but I get the same speeds, so couldn't be bothered the hassle of changing.
 

ConfusedR

Well-Known Member
Joined
Jun 27, 2015
Messages
336
I do see a pattern here.....
Everytime an ISP launches a new product offering (and promises that go with it), in the beginning everything runs smooth and as promised. Until more and more people subscribe to the new product offering and then, eventually, the network gets congested and the service goes to ****.
In the meantime, another ISP launches a new product because they were losing subscribers. Then everyone jumps to this product and then congests this network.........and then the circle continues.
 

rambo919

Executive Member
Joined
Jul 30, 2008
Messages
7,538
I do see a pattern here.....
Everytime an ISP launches a new product offering (and promises that go with it), in the beginning everything runs smooth and as promised. Until more and more people subscribe to the new product offering and then, eventually, the network gets congested and the service goes to ****.
In the meantime, another ISP launches a new product because they were losing subscribers. Then everyone jumps to this product and then congests this network.........and then the circle continues.
At least the system eventually evens itself out that way.
 

rambo919

Executive Member
Joined
Jul 30, 2008
Messages
7,538
If everything's pretty much available at a click, why still hoard series on hdd's?
Some people just like hoarding.

Others like myself prefer to keep offline backups of the stuff they find to be of value, though at the same time my standards are relatively high and I only ever keep a handful of series/movies long term anyway, most of it subtitled because american media typically is throwaway poop but that's another topic.
 

Wilhelmus

Active Member
Joined
Apr 28, 2014
Messages
63
I have been using Afrihost as my service provider for more than 3 years now, Fibre Contract, Rain Contract and I had website hosting now and again. The support was good, up until recently, and the quality of service was great.

Unfortunately the service I have been receiving the last month from Afrihost's side is disgraceful.

A little context:
I have an existing Fiber connection at my mother in law and a Rain connection at my home. I moved at the beginning of June and decided to get a fiber connection to my new address. On the 26th of June 2019 I placed an order for the 8Mbps Download 5Mbps Upload Uncapped Fibre deal on the Afrihost website. At the same time I changed the package at my Mother in Law's place to the same package. I received confirmation emails that the order has been placed for the new line and another email with the router's Invoice.

On the 27th of June 2019 I received an Invoice containing my new Router Settings.

On the 30th of June 2019 I received yet another email stating that the Line at my Mother in Law's will change. And I received another email containing the invoice for the Upgraded Fibre connection and the new Fibre Connection.

On the 1st of July I received an email stating that I will get a call from Openserve regarding my new Fibre line that I ordered "within 1-2 working days", followed by an email stating that Openserve "have accepted our order for fibre to be installed at ...", and this is where all the nonsense started.

By the 8th of July 2019, I still have not received any communication regarding the installation. So I logged a query regarding the installation. The Support Agent, said the following "


". This confused me as I already got an email stating that Openserve accepted the installation, but nonetheless, I will wait another few days for the installation.

By the 12th of July I have still not heard anything from the Fibre installation so I logged another call. The support agent than said that they are struggling to find my order on their Spreadsheet and "The Supervisor has gone to the fibre department to investigate further.", after a few minutes the Support agent stated "


".

The 16th of July 2019 I still have not received any communication from Openserve or Afrihost regarding the Fibre connection so I logged another call. I told the Support agent that I just want to know what the Status is on the Order and when I can expect communication on what is happening. The support agent then continued on saying "


" I enlightened the Support agent that I have not received any communication, the agent was confused as on his side it said I did not pickup the phone but he is confirming with his superior. After a few minutes he confirmed my Cellphone number and said I unfortunately will have to wait for them to call me, and if I miss the call that the installation process will take longer than usual.

On the 18th of July 2019 I logged another support call, by this time I am so angry and Frustrated. The support agent said that "


", now this is confusing as I received an email stating that that Openserve "have accepted our order for fibre to be installed at ..." and now Openserve still has to complete it on their end. I then continued asking for the proof that the contacted me and this is why the installation is taking so long and the support agent replied with "


" I am not afraid to send my call logs, as to this day I have not received any communication from Afrihost or Openserve after the email on the 1st of July 2019.

On the 23rd of July 2019 I opened another support query to find out what the issue is regarding the Fibre installation. The support agent replied with the following: "




"
This time the Support agent gave me a reference number, which no other support agent has given me, the Support agent also confirmed that Afrihost will contact me as soon as they have any feedback. Today is 5 weeks after ordering the Fiber and it is still not installed and I still have not received any communication

I am posting this here to show how Afrihost is treating their customers. They are very fast to cut off your connection if you failed to pay, but when it comes to them taking their time it is always an issue.

I am looking for other service providers at this stage and if the Fibre installation cannot be done by the end of this week I am moving to a different provider. And Afrihost will never see me and I will never endorse them for anything.
 
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