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Was my first reaction...
And if after this post they haven't figured out who is behind the 'passif' nick, well, then there is no hope. *waves* "I would like to thank the Orcs and Dark Lords at Sentech that made this post possible, and my parents, and..."
Okay, in all seriousness, this is what was put on the table from Sentech's side (and this from a second level Orc, as well as Clinton Smith). I've fired off an email to Clinton confirming this and raising another question.
If I want to cancel my contract, I can do so (it may have something to do with a very, very long ticket - being mailed a speedgraph on a daily basis since the 18th June adds to the bulk I believe). Both Clinton as well as Carl stated this (verbally and in writing). However, they both suggested that I put my contract on hold, as (and this was from Clinton) a task force has been set up. Apparently the IPWireless guys are out here, and they have people from Dimension Data as well.
BTW, apparently the putting on hold thing comes from high up in the Sentech hierarchy, so throw Casper Cassidy's name around if you want to go down this route.
There is also an end date set to this by the Sentech Executive Committee of middle / end August. I have a sneaky suspicion it may be the beginning of August, but leeway is being given. Now, what I asked in my email was what happens if the speed / bandwidth issues are not resolved by the given date?
Once it is fixed, there will be another testing cycle in which I as consumer can decide whether I want to continue with the service at it's current level or not. They will even send people out to come and verify your tests or some such.
And, to add even more to the [:0] moment, that rarest of creatures, rumoured to exist within the walls of Sentech, a 'Winston Smith' is going to contact me either today or Monday to answer my questions with regards to the product. The questions I have listed around it (and which is the decider on contract termination over and above lack of service) are:
<ul><li>How often will I as customer experience the contention ratio (permanently? 23 hours a day, unless we can get noone to stop surfing for pr0n?)</li><li>Acceptable levels of service as per entry 11.4.2 in contract - what are such 'acceptable levels'? I.e. some kind of SLA, since they talk about it in their contract</li><li>The post made a while back by an Orc that one cannot achieve maximum throughput (he had an example of 100k max on a 128k line) and whether that is the official Sentech viewpoint</li><li>What is the 'typical user profile / typical use that Marcel Raath alludes to in the interview? If Sentech was under the impression that a 24/7 connection will be used similarly to ye average dial-up user, well, my word, they did not think that one through.</li></ul>
Anything else one should add to the list, if I get phoned? Local vs International bandwidth?
So there we have it - I must confess, I am in two minds wrt cancelling. On the one hand I can put all this fighting with Sentech behind me, on the other I would actually like to see it work. It is pretyt nifty, having 24/7 connection (except for scheduled outages, unscheduled outages, storms, rain, trees, too many cars driving down the road, the concrete quality...), and when it works the way it should it works great. Pity it currently seems to be 1.5 days out of the month. And I can put it on hold - that is another option. Dunno, what to do, what to do... [?]
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Sentech and Telkom: The pupil surpassing the master
Was my first reaction...
And if after this post they haven't figured out who is behind the 'passif' nick, well, then there is no hope. *waves* "I would like to thank the Orcs and Dark Lords at Sentech that made this post possible, and my parents, and..."
Okay, in all seriousness, this is what was put on the table from Sentech's side (and this from a second level Orc, as well as Clinton Smith). I've fired off an email to Clinton confirming this and raising another question.
If I want to cancel my contract, I can do so (it may have something to do with a very, very long ticket - being mailed a speedgraph on a daily basis since the 18th June adds to the bulk I believe). Both Clinton as well as Carl stated this (verbally and in writing). However, they both suggested that I put my contract on hold, as (and this was from Clinton) a task force has been set up. Apparently the IPWireless guys are out here, and they have people from Dimension Data as well.
BTW, apparently the putting on hold thing comes from high up in the Sentech hierarchy, so throw Casper Cassidy's name around if you want to go down this route.
There is also an end date set to this by the Sentech Executive Committee of middle / end August. I have a sneaky suspicion it may be the beginning of August, but leeway is being given. Now, what I asked in my email was what happens if the speed / bandwidth issues are not resolved by the given date?
Once it is fixed, there will be another testing cycle in which I as consumer can decide whether I want to continue with the service at it's current level or not. They will even send people out to come and verify your tests or some such.
And, to add even more to the [:0] moment, that rarest of creatures, rumoured to exist within the walls of Sentech, a 'Winston Smith' is going to contact me either today or Monday to answer my questions with regards to the product. The questions I have listed around it (and which is the decider on contract termination over and above lack of service) are:
<ul><li>How often will I as customer experience the contention ratio (permanently? 23 hours a day, unless we can get noone to stop surfing for pr0n?)</li><li>Acceptable levels of service as per entry 11.4.2 in contract - what are such 'acceptable levels'? I.e. some kind of SLA, since they talk about it in their contract</li><li>The post made a while back by an Orc that one cannot achieve maximum throughput (he had an example of 100k max on a 128k line) and whether that is the official Sentech viewpoint</li><li>What is the 'typical user profile / typical use that Marcel Raath alludes to in the interview? If Sentech was under the impression that a 24/7 connection will be used similarly to ye average dial-up user, well, my word, they did not think that one through.</li></ul>
Anything else one should add to the list, if I get phoned? Local vs International bandwidth?
So there we have it - I must confess, I am in two minds wrt cancelling. On the one hand I can put all this fighting with Sentech behind me, on the other I would actually like to see it work. It is pretyt nifty, having 24/7 connection (except for scheduled outages, unscheduled outages, storms, rain, trees, too many cars driving down the road, the concrete quality...), and when it works the way it should it works great. Pity it currently seems to be 1.5 days out of the month. And I can put it on hold - that is another option. Dunno, what to do, what to do... [?]
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Sentech and Telkom: The pupil surpassing the master
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