Iburst Bad Service

[Xenophon]

So, I decide to take the plunge and connect to IBurst. Buy a second hand modem on 30.09.05. Call Iburst and they tell me that the people who do the telephone applications is not in I must call on Saturday after 09.30. Not a problem

So I call on Saturday. Listen to the recording saying immediate connection after the application is filled out... Me thinks COOL So this guy gets on the phone and asks me if he can fax me the form I say I have no fax no problem there.

Then when he asked if I have internet I just let rip why the hell would I be calling if I had internet I say I wanna do it over the phone he says

Eish, the people who do over the phone applications is not in at the moment

So naturally I ask when they will be in so I can call back.

They only work from Monday to Friday

So Monday I call again and they tell me I will be connected by COB. But oh no now they want my modem's ID which I give to them on Tuesday. Then I get a call from them saying my modem that reads Iburst is actually a WBS modem and they have to get permission to use it.

Got a call Wednesday morning at about 10AM telling me it will be connected within an hour and half. Guess what... It's Thursday and still not connected.

I probably misunderstood

immediate connection after the application is filled out

 

[P0tenc]

I went to sharedirect. Filled in the form, got the UTD from them and by the time I got home (about 45min) I could connect no problem.

If you are phoning wbs directly try phoning a reputable reseller instead.

 

[Xenophon]

I went to Nashua Broadband first. Filled out the papers (they wanna know more details than when I took out a loan). I filled in how often I have sex and if I had a sexchange in the last six months etc.

But when I called them they told me it takes 48 hrs to connect so that's why I went directly to Iburst.

 

[RVFmal]

I bought directly from WBS and was connected by the time the modem was delivered (approx 8 hours).

My advice is to call WBS and ask to speak to someone with authority and get the to sort it. I am sure you got the names of those you dealt with.

 

[Jongi]

I bought from a reseller on a Saturday. Went to pick it up round about 11h30 in Centurion. By the time I got back home (30min - 45min) everything was in order.

 

[Xenophon]

You lucky bastards

 

[native]

Getting a modem through a reseller is still the best opinion.

 

[Xenophon]

Just called them now. I'm connected. Will see tonight when I get home if it actually works. Can anybody maybe tell me what the settings are supposed to be on my PC.

 

[native]

Do you have a UT-D or UT-C?
How many PC are you going to connect it to?

 

[Xenophon]

UT-D

I only have one PC to connect. Feel free to supply me with extra PC'S for Free

 

[native]

UT-D

I only have one PC to connect. Feel free to supply me with extra PC'S for Free

If you have NIC on your PC use it, no drivers needed on on WinXP just create a PPPoE connection.

You need drivers for 2000.

 

[Xenophon]

If you have NIC on your PC use it, no drivers needed on on WinXP just create a PPPoE connection.
QUOTE]

Ok, that went right over my head.... What is NIC and how do you create PPPoE connection? I can build a PC , but am no good at networking. The closest I ever did was direct connection through 2 PC'S and that took me about a day each time I did it.

 

[zerofocus]

Ok it seems like half the country is selling IBusts. Wont they at least drop the data tarrifs and the modem prices a bit? Its frikken HECTIC!!

 

[native]

On your network connection,
-click on create a new connection
-New wizard will come up, click on next
-Under network conection type, click connect to the internet
-Click on next and choose setup my connection manually
-Then choose 'connection that requires a username and password'
-Under ISP name [u can put in WBS or any ****]
-for the username have it with the domain
and the rest is history
then start downloading at 100Mbps [if u use NIC - Network Interface Card]

 

[native]

Ok it seems like half the country is selling IBusts. Wont they at least drop the data tarrifs and the modem prices a bit? Its frikken HECTIC!!

Cool that sound nice,
But what about those with 24months contract, will their subscription also come down?

 

[Xenophon]

Thanx for the help native.

 

[SarelvdWalt]

If you are phoning wbs directly try phoning a reputable reseller instead.

LOL... so we all agree that iBurst or WBS is ***, but their re-sellers have some spark? I phoned 4 re-sellers when I signed up 6 months ago, and not one called back. So I went direct. Must say, was connected when I got home, very impressed... got bad, got pissed off... cancelled today... and now it's time to get even: http://www.hellopeter.com/details.asp?id=43461

 

[SarelvdWalt]

Getting a modem through a reseller is still the best opinion.

Anybody wanna buy my modem? 6 Months old... very good condition... probably 'bout 10Gigs on the clock

 

[native]

2nd hand modem market

 

[Xenophon]

Guess what.... still not bloody connected.