ASA should investigate all speed claims
I am a Vodacom 3G/HSDPA user and am absolutely disgusted with the throughput. I believe that all the wireless services are guilty of making speed claims that, while they are not actually false, have no reasonable chance of being achieved. I don't see the difference between iBurst claiming up to 17x dial-up speed and Vodacom claiming up to 1.8Mbps for HSDPA as I definitely knowing that the latter is a pipe dream.
At 3:20 am. this morning, when the web should be reasonably quiet, I have just achieved the magnificent download speed of 43kbps according to Vodacom's speedtest!!!
Yes, all the advertising states that the various services provide speeds of "up to blah, blah bps". I believe that all the promotional material should rather state that the service is "capable of blah, blah bps". The distinction is subtle but does more to wake the potential buyer up to the fact that they are going to be disappointed with the performance.
I have checked my setup and have proved to myself that I can, given the right circumstances, achieve HSDPA speeds so there is nothing wrong with my computer/modem/antenna setup.
I work on my computer at all hours of the day and night and estimate my average/typical speed to be slower than dial-up. In fact for significant periods its in the region of 10 to 20kbps. Very seldom do I achieve 3G speeds and God help me when I actually achieve above that as I won't know what to do with my free time.
I am extremely angry with the situation and I am changing immediately to an ADSL option. The problem of course is that I have signed up for 2 years with Vodacom.
Does anyone know how I can claim back the remainder of my contract with Vodacom and how I can raise the issue with the ASA?