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I need a little help. I was recently looking at getting broadband, and the fact that one of my clients makes use of iburst, I thought that this woudl be a good idea. So we contacted the helpdesk to ask if there was service in our area, to which was replied, that it was excellent. Yes I know, I should have said send someone out to test, but I thought that iburst was better than other SA companies. So we went ahead and ordered, only to find out that the signal is terrible (most of the time the modem sits with a little red light on and when it actually gets a signal I get 1 green light 0-20% signal strength, but mostly 0%) and that I should have gone with someone else. I contacted WBS and was told that an external aerial would solve my problems in life and connections. So after waiting a week for an aerial I tried it, but it makes no difference, except that the signal is actually worse.
So now I contacted the helpdesk and got promised that someone would be out the next day to solve my problems. yes I know I should have known better. So 2 days later I am pulling my hair out. I contact the person I spoke to in sales, and got told, that she would sort something out for me, and phone me back, after 4 hours of waiting I finaly called her back. She had done absolutly nothing. The support people don't have clue either. I have spoken to brick walls that have more intelligence. I evetually got hold of some who would come out and test my signal and install the aerial and make it all work. Unfortunately there are only 2 of them, and they seem to be booked up until the year 2025.
So my main aim with this is to ask what can I do? I am ready to take the UTD and the external aerial and shove it up someones rear end. Is there anyone out there that can help me, or can give me some information or a person that I can talk to that can actaully help and sort out my problem. I can't beleive that the service from WBS is this bad. At the moment, I am wanting to cancel with them as I can't afford to pay for something that does not work properly.
So any and all help would be greatly appreciated.
I need a little help. I was recently looking at getting broadband, and the fact that one of my clients makes use of iburst, I thought that this woudl be a good idea. So we contacted the helpdesk to ask if there was service in our area, to which was replied, that it was excellent. Yes I know, I should have said send someone out to test, but I thought that iburst was better than other SA companies. So we went ahead and ordered, only to find out that the signal is terrible (most of the time the modem sits with a little red light on and when it actually gets a signal I get 1 green light 0-20% signal strength, but mostly 0%) and that I should have gone with someone else. I contacted WBS and was told that an external aerial would solve my problems in life and connections. So after waiting a week for an aerial I tried it, but it makes no difference, except that the signal is actually worse.
So now I contacted the helpdesk and got promised that someone would be out the next day to solve my problems. yes I know I should have known better. So 2 days later I am pulling my hair out. I contact the person I spoke to in sales, and got told, that she would sort something out for me, and phone me back, after 4 hours of waiting I finaly called her back. She had done absolutly nothing. The support people don't have clue either. I have spoken to brick walls that have more intelligence. I evetually got hold of some who would come out and test my signal and install the aerial and make it all work. Unfortunately there are only 2 of them, and they seem to be booked up until the year 2025.
So my main aim with this is to ask what can I do? I am ready to take the UTD and the external aerial and shove it up someones rear end. Is there anyone out there that can help me, or can give me some information or a person that I can talk to that can actaully help and sort out my problem. I can't beleive that the service from WBS is this bad. At the moment, I am wanting to cancel with them as I can't afford to pay for something that does not work properly.
So any and all help would be greatly appreciated.
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