iBurst Service

[RVFmal]

As most of you know, I have been experiencing very bad service both from the product and from the Helpdesk of late.

Due to the fact that I was getting abolutely nowhere with the Helpdesk, I decided to send a mail off with all my gripes to Shaun Green, Sasan and Thami. Within a few minutes of sending it off I had a call from Sasan to ascertain what the problem was and as to how it could be rectified.

Shaun then gave me a call to follow up and stipulated that he would ensure that one of their tecnicians would come out this morning to assist in installing an arial and making sure that all my settings were correct.

As per his word I received a call from one of the technicians who has just finished installing the arial. Seems as though everthing is now working as it should.

I also received a response from Thami assuring me that he would follow up to ascertain whether the problem had been rectified.

In all I am impressed at the level of service I have just been given, but still feel that one should not have to go the route of having to send angry mails or calls to the management to get a problem such as this sorted.

In all, if they applied this level of service from the ground up I am sure that there would be many a happier iBurst client.

 

[kingrob]

I think it comes back to what I've mentioned earlier - it's just a job, nobody takes pride in what they do anymore.

Maybe we can't blame them, because most of them are contract workers and get paid the bare minimum...