Hi Dominic,
While I share your sentiments, I also feel (as I'm sure most MyADSL / MyBroadband forumites do) that in the case of Telkom vs ICASA - the odds are overwhelming in Telkom's favour.
Time and time again Telkom has showed ICASA the finger, without so much as any substantial show of authority or reprisal from our 'Regulator' of the Telecoms Industry. I mean, honestly - who actually holds the power here?
I'm concerned that with
all the changes taking place and all the
potential for good we are in actual fact being mislead. In war / chess the best tactic is often to
divide and conquer. With consumer focus on this and that and whatever news headline is released, we start to lose attention of the bigger picture and by the time anyone puts the pieces altogether, we're in a situation in which we wonder how on earth we could be falling back in the OECD rankings year-on-year, paying more for less and unable to effectively compete on a global scale.
YET lots of money is being made behind scenes - with our esteemed government holding shares in almost every pie purportedly in the public interests. How does the public really benefit from this situation? Can anyone eleborate more than soft sentiments from a politician what happens to profits made in this manner and better yet name the companies involved and list the shareholders? It really does beg some questions - where's the transparency? Where's the public accountability etc etc.
Perhaps if ICASA could demonstrate effectiveness on the 'simpler' issues like the ADSL Regulations it botched-up by actually re-addressing them properly - it could be used as a catalyst for other initiatives they're driving and thereby garner consumer support!? I know that ADSL uptake must be increasing because the last few months I've had intermitten resets / re-authentication on a scale of 2-4 times per nights at no regular interval. Fault logged with Telkom and low-and-behold without any techie coming to my premesis it's dropped to like 1-2 resets every other day. Yes, you could argue they're in the process of upgrading and what-not, but I would expect my telecoms service provider to know what's happening in their own 'kitchen' and not make idle threats of 'call-out fees' if the problem exist on my side. I know if the issue lies on my side, but where's the recourse if Telkom use this ploy to generate false profits from unsuspecting consumers: Exchange / SDC = trip the data line now and then to irritate consumers, when they complain Telkom stops tripping the line and charge for a call-out fee. True, that's pure conspiracy but it can't be disproved either
It doesn't take a genius to realise that if one cannot get the basic stuff right, the complex ones are bound to suffer the same (if not worse) outcomes. I say: Come on ICASA, step up and build some support for yourself. Prove to the country you are The Regulator and show us why we should stand behind you. It's the only way to clear your tarnished record.
Just my opinion.
Have a great day.