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caroper
Executive Member
- Joined
- Aug 5, 2003
- Messages
- 8,162
Hi All,
Some advise should Telkom disconnect your service.
I got home this afternoon to find that my line was down, so I called the ADSL support number. A recorded message informed me that my service was discontinued due to lack of payment.
I called the Telkom accounts department (on my cell phone - not tollfree) and after 15 attempts I finaly got through to a consultant. After another 10 minuets she managed to work out that I had, in fact, paid, but I had inadvertently repaid the previous balance rather the current balance. Obviously I read the wrong account and there was, therefore, R50 outstanding.
If I pay the R50 they will reconnect she informed me. So I explained that I pay via the Internet and could only pay if the service was reconnected. To my surprise she agreed and said that she would reconnect me immediately and would I please pay as soon as possible after that. Despite being disconnected for the sake of R50, I was at lest pleased to have a reasonable person resolve the problem, or so I thought.
6 Hours later my router still will not sync so I call the ADSL technical support number (Via the now working ADSL line). Only to be advised that my service is suspended. I explain the story only to be told that, as they are separate departments, I must report the status to both voice and data divisions in order to be reconnected, and that data services are only restored 48 Hours after voice services as a matter of course. Under the circumstances, however, she would email them and ask for it to be done first thing in the morning. Why not now? I asked. “Only the faults report line runs 24/7 the technical department works office hours only.”
Seeing as I am a prolog user I suppose I will have to phone them as well tomorrow in order to have my account reinstated after my router syncs.
So much for a best effort service – thank goodness I never cancelled my dialup account with Mweb or I would not have been able to invoice my clients or pay my accounts today.
Weather this is normal procedure or a load shedding technique at the end of the month (for the first time ever I reached 2.95GB and was ready to push it to the limit) it still sucks considering the price we pay for this (lack of) service.
You have been warned,
Cheers,
Chris
Some advise should Telkom disconnect your service.
I got home this afternoon to find that my line was down, so I called the ADSL support number. A recorded message informed me that my service was discontinued due to lack of payment.
I called the Telkom accounts department (on my cell phone - not tollfree) and after 15 attempts I finaly got through to a consultant. After another 10 minuets she managed to work out that I had, in fact, paid, but I had inadvertently repaid the previous balance rather the current balance. Obviously I read the wrong account and there was, therefore, R50 outstanding.
If I pay the R50 they will reconnect she informed me. So I explained that I pay via the Internet and could only pay if the service was reconnected. To my surprise she agreed and said that she would reconnect me immediately and would I please pay as soon as possible after that. Despite being disconnected for the sake of R50, I was at lest pleased to have a reasonable person resolve the problem, or so I thought.
6 Hours later my router still will not sync so I call the ADSL technical support number (Via the now working ADSL line). Only to be advised that my service is suspended. I explain the story only to be told that, as they are separate departments, I must report the status to both voice and data divisions in order to be reconnected, and that data services are only restored 48 Hours after voice services as a matter of course. Under the circumstances, however, she would email them and ask for it to be done first thing in the morning. Why not now? I asked. “Only the faults report line runs 24/7 the technical department works office hours only.”
Seeing as I am a prolog user I suppose I will have to phone them as well tomorrow in order to have my account reinstated after my router syncs.
So much for a best effort service – thank goodness I never cancelled my dialup account with Mweb or I would not have been able to invoice my clients or pay my accounts today.
Weather this is normal procedure or a load shedding technique at the end of the month (for the first time ever I reached 2.95GB and was ready to push it to the limit) it still sucks considering the price we pay for this (lack of) service.
You have been warned,
Cheers,
Chris