Im so tired of complaining about rain

MickeyDangerez

Senior Member
Joined
Jul 24, 2019
Messages
809
I really wish someone could explain this to me. Look how clean the trace route looks on VPN compared to without VPN on rain.

Although the latency on the VPN is much higher the quality of the internet service and streaming feels much faster with the VPN on.

What's up with the terrible routing on South African networks~!??!?!

1632077643384.png
 

MickeyDangerez

Senior Member
Joined
Jul 24, 2019
Messages
809
240kbps speeds is unacceptable. You promised up to 10 Mbps and never said we should expect no or very slow internet this is misleading to consumers.
current rain speeds suck.png
 

eddief1

Expert Member
Joined
Feb 26, 2008
Messages
1,324
I really wish someone could explain this to me. Look how clean the trace route looks on VPN compared to without VPN on rain.

Although the latency on the VPN is much higher the quality of the internet service and streaming feels much faster with the VPN on.

What's up with the terrible routing on South African networks~!??!?!

The VPN stack probably re-transmits lost packets and masks the packet loss to some extent. With 700ms to 8.8.8.8 this is basically unusable regardless. I am assuming off-peak is better?
 

MikeTosen

Well-Known Member
Joined
Oct 9, 2013
Messages
155
MOBILE NETWORKS!
mmm - OK.

Here is a tracert from my phone on vodacom :unsure:

IP Tools (www.iptools.su)
Traceroute
Host: 8.8.8.8

#1 10.113.148.172 Ping: 18.5 ms TTL: 63
#2 10.251.53.249 Ping: * ms
#3 10.251.53.237 Ping: * ms
#4 10.251.53.238 Ping: * ms
#5 196.207.33.2 vc-196-207-33-2.3g.vodacom.co.za Ping: 25.4 ms TTL: 248
#6 10.113.213.82 Ping: * ms
#7 41.21.235.10 Ping: 18.9 ms TTL: 246
#8 10.118.24.77 Ping: * ms
#9 72.14.213.250 Ping: 29.0 ms TTL: 240
#10 172.253.65.181 Ping: 19.8 ms TTL: 241
#11 216.239.40.249 Ping: 20.1 ms TTL: 52
#12 8.8.8.8 dns.google Ping: 17.4 ms TTL: 52
 

MickeyDangerez

Senior Member
Joined
Jul 24, 2019
Messages
809
mmm - OK.

Here is a tracert from my phone on vodacom :unsure:

IP Tools (www.iptools.su)
Traceroute
Host: 8.8.8.8

#1 10.113.148.172 Ping: 18.5 ms TTL: 63
#2 10.251.53.249 Ping: * ms
#3 10.251.53.237 Ping: * ms
#4 10.251.53.238 Ping: * ms
#5 196.207.33.2 vc-196-207-33-2.3g.vodacom.co.za Ping: 25.4 ms TTL: 248
#6 10.113.213.82 Ping: * ms
#7 41.21.235.10 Ping: 18.9 ms TTL: 246
#8 10.118.24.77 Ping: * ms
#9 72.14.213.250 Ping: 29.0 ms TTL: 240
#10 172.253.65.181 Ping: 19.8 ms TTL: 241
#11 216.239.40.249 Ping: 20.1 ms TTL: 52
#12 8.8.8.8 dns.google Ping: 17.4 ms TTL: 52
Although it low latency its jumping through much more hoops so on slow connections it super noticeable
 

MickeyDangerez

Senior Member
Joined
Jul 24, 2019
Messages
809
Basically ISDN speeds. Labelled broadband. And that's why it's false advertising to say they deliver up to 10 Mbps. I would really love rain to update their advertising to include from 164 kbps up to 10 Mbps then it won't be false.

They really need to add additional access points in adjacent neighborhoods. They are basically trying to deliver internet service to half a town with one tower.

rain slow speeds cant deal with it anymore.png
 

William1102

Well-Known Member
Joined
Jan 15, 2019
Messages
257
Basically ISDN speeds. Labelled broadband. And that's why it's false advertising to say they deliver up to 10 Mbps. I would really love rain to update their advertising to include from 164 kbps up to 10 Mbps then it won't be false.

They really need to add additional access points in adjacent neighborhoods. They are basically trying to deliver internet service to half a town with one tower.

View attachment 1164254

Just cancel , had the same issues with rain had no choice but to cancel , support is no help

Rather just get MTN’s Fixed Uncapped LTE 10Mbps

Not much more than rain 24/7
 

MickeyDangerez

Senior Member
Joined
Jul 24, 2019
Messages
809
Just cancel , had the same issues with rain had no choice but to cancel , support is no help

Rather just get MTN’s Fixed Uncapped LTE 10Mbps

Not much more than rain 24/7
Might has well but its not my rain account so kind of stuck with this poop. Also rain support has stop responding to my support message on the inbox here on the forum.
 

MickeyDangerez

Senior Member
Joined
Jul 24, 2019
Messages
809
This is the average speed of rain in my area. Also doesn't matter how many devices you connect they all get the same speed. Weird right, you'd think the fewer devices the more speed you would gain.

packet loss rain sucks.png

Also besides this thread check my inbox with rain consultant:
rain 40 messages still same problem.png
So at least 20 times I had to contact them about these slow speeds and connection issues. They always just looking into it. and asking if its better then I have to tell them no, they look into it again. Never any change. We don't even use 100gb a month so its can't be because of FUP.

Rain is so depressing.
 

BCR

Expert Member
Joined
Jun 19, 2010
Messages
1,140
This is the average speed of rain in my area. Also doesn't matter how many devices you connect they all get the same speed. Weird right, you'd think the fewer devices the more speed you would gain.

View attachment 1179334

Also besides this thread check my inbox with rain consultant:
View attachment 1179338
So at least 20 times I had to contact them about these slow speeds and connection issues. They always just looking into it. and asking if its better then I have to tell them no, they look into it again. Never any change. We don't even use 100gb a month so its can't be because of FUP.

Rain is so depressing.
There are very good options now for LTE under / at 100 GB anytime, nevermind the added night data.

Don't know the circumstances but try reason with whoever controls the account that you'll likely have a much better experience with either Telkom or MTN, and probably Cell C as well (and test them out beforehand).

Telkom through Axxess :
90 + 90 GB = R 399 pm ;

MTN through Afrihost :
90 + 90 GB = R 349 pm
(Axxess still to revise their prices on MTN) ;

Cell C Home Connecta Flexi (on MTN, tower dependent) - 100 + 100 GB = R389
(can last 2 months & apparently able to rollover more, though yet to test this out - in a few days I will, with a current package I'm using).
 

sand_man

Honorary Master
Joined
Jun 4, 2005
Messages
33,719
Still going strong for me....

Ping: 19ms
Download: 228.46Mbps
Upload: 86.46Mbps

Screenshot 2021-11-02 083150.png
 

MickeyDangerez

Senior Member
Joined
Jul 24, 2019
Messages
809
contact rain rep 4 days ago no response and the private thread pages long and issue still unresolved when will capacity on rain network be increased I mean I've been complaining about slow speeds for three years straight but they have done nothing to improve network but continue to signup people in this area.

If someone on the street tried to pull a rain on someone they would have been arrested for fraud a long time ago.
 
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