Sign up with GoogleI am so tired of trying to get adsl. We have ISDN at the moment, but it costs us as much as adsl would. Complaints are ignored and I don't know where to turn to. If anyone have any advice - PLEASE HELP. Below is my account of service I have received since I submitted an order for adsl:
May 24, 2004. (0800 237 500) Speak with Brenda.
Ask me to fax the contract to 0800 456 786 (which Allen just told me is the incorrect number!!!!!)
Tells me it will take 7-14 days after the fax is received.
May 25, 2004 (0800 237 500) Didn’t get the ladies name.
Phone to make sure the fax was received and whether the order went through. She tells me I have to phone back tomorrow as it can take 2 days to receive the fax.
Also tells me it will take 7-14 days after fax is received.
May 26, 2004 (0800 237 500) Speak to Suriya
Order is still not in. SHE tells me it can take up to 7 days before the fax is received!!!!! I must phone back in a week’s time.
SHE says it can take up to 21-30 days after the fax has been received. I told her that Brenda and the other women gave me other time estimates, but she told me they were lying. (Why??) I asked her to transfer me to Brenda so I can ask her why she lied to me, but Suriya tells me they don’t do transfers. Then I asked her to go and call Brenda so I can speak to her, but Suriya says she can’t leave her station, she needs to answer calls. I told her I’ll hold then no calls can come through while she calls Brenda, but she just refused.
June 8, 2004. (0800 237 500) Speak to Allan
I phone just to make sure what is happening to the order, because at this time the ADSL can almost be installed!!! Allan tells me Brenda gave me the wrong fax number and my contract has never been received. He gives me the correct number (I hope):0800 203 736.
So the process is starting over, he says the fax can be processed by tomorrow and then I have to wait another 9-14 days.
Today 11 June, Speak to Gill
Sorry, your contract has not been received.
I sent the contract twice on June 8 and I have a report that it went through.
I asked her how I can get the contract to her as this fax thing is obviously not working. No response.
Wonderful. This ADSL is really urgent and I don’t know what to do to actually get it. Who can I contact? Where can I complain? Nobody comes back to with any info. It is ridiculous.
PS. Before this order I submitted an order for ADSL, but when I called them back in about 10 days, the order has been lost and nobody knew what I was talking about!!! That is when I submitted this order, AFTER THE PREVIOUS ONE HAS BEEN LOST.
May 24, 2004. (0800 237 500) Speak with Brenda.
Ask me to fax the contract to 0800 456 786 (which Allen just told me is the incorrect number!!!!!)
Tells me it will take 7-14 days after the fax is received.
May 25, 2004 (0800 237 500) Didn’t get the ladies name.
Phone to make sure the fax was received and whether the order went through. She tells me I have to phone back tomorrow as it can take 2 days to receive the fax.
Also tells me it will take 7-14 days after fax is received.
May 26, 2004 (0800 237 500) Speak to Suriya
Order is still not in. SHE tells me it can take up to 7 days before the fax is received!!!!! I must phone back in a week’s time.
SHE says it can take up to 21-30 days after the fax has been received. I told her that Brenda and the other women gave me other time estimates, but she told me they were lying. (Why??) I asked her to transfer me to Brenda so I can ask her why she lied to me, but Suriya tells me they don’t do transfers. Then I asked her to go and call Brenda so I can speak to her, but Suriya says she can’t leave her station, she needs to answer calls. I told her I’ll hold then no calls can come through while she calls Brenda, but she just refused.
June 8, 2004. (0800 237 500) Speak to Allan
I phone just to make sure what is happening to the order, because at this time the ADSL can almost be installed!!! Allan tells me Brenda gave me the wrong fax number and my contract has never been received. He gives me the correct number (I hope):0800 203 736.
So the process is starting over, he says the fax can be processed by tomorrow and then I have to wait another 9-14 days.
Today 11 June, Speak to Gill
Sorry, your contract has not been received.
I sent the contract twice on June 8 and I have a report that it went through.
I asked her how I can get the contract to her as this fax thing is obviously not working. No response.
Wonderful. This ADSL is really urgent and I don’t know what to do to actually get it. Who can I contact? Where can I complain? Nobody comes back to with any info. It is ridiculous.
PS. Before this order I submitted an order for ADSL, but when I called them back in about 10 days, the order has been lost and nobody knew what I was talking about!!! That is when I submitted this order, AFTER THE PREVIOUS ONE HAS BEEN LOST.
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