Incorrect beneficiary on top up - Still waiting for feedback from customer care

[STS]

Hi there,

I was wondering if you could help me with an issue I am having in regards to a 3G Dongle i wanted to top up. We logged a call with Telkom and they said they would resolve it in 72 hours, however when we called back we found that the job had been closed, and that we should wait an additional 72 hours.

My partner topped up her airtime, but put in the incorrect beneficiary(Not a wrong number, she called it Airtime or something). The person on the phone told her that they would sort it for her, but after waiting for a long period of time she contacted someone again, and they said that the job had been closed, so they reopened it and said they would give it to their team leader. We checked it again last night and it still hadn't been topped up, and it's quite a large sum of money for us

I have shared the rest of the details with you privately via PM, and I wold really like to get hold of that data before this weekend, so my only other option is to go into a Telkom store with my son and see if they are able to do anything there.

I contacted you privately via PM yesterday, however i think it's unfair to expect a response from you so quickly. I am posting it here for other advice that anyone may have, and have had a positive experience with Telkom so far, I understand that there was a user error on her side as well. I'd just like to know how easy it is to rectify this.

Kind regards

 

[RichardG]

Purchase airtime from TakeAlot

 

[T-Man]

I topped up once on 8ta, money was 'reserved' but I never got the airtime. A few days later I noticed that they amount never went off my account anyway, so nothing lost..

 

[STS]

Eish - spoke to people on customer care twice, they both said 72 hours. Messages customer care email stating the problem, no reply. No feedback here, went into telkom shop yesterday, they said they'd try and fix it for us by today, still nothing

If it was measely amount of cash i'd write it off, but it's R1000. I've spent additional money in airtime and petrol trying to get this money

 

[STS]

Telkom can be lucky I am broke this month, i'm going to write the R1000 off as school fee's

I have complained to people around me, only for 3 others to tell me they have also had nightmares with Telkom customer care and are STILL waiting for feedback themselves. I cannot believe people can be so inept that they cannot connect money to an account when proof of payment exists

I am still slightly optimistic and giving it until today, but i don't know why i have to complain 7 times to fix something that even i could do in 15 minutes

 

[STS]

I just received a call stating that the money has not gone thru, and that Telkom has not received any money. The bank informs me that they cannot reverse a the statement unless i pay a fee of R200, and even then it's not guaranteed that I will get that mony back.

So because my partner has all the supporting documents and evidence, i just want ot go home and confirm that everything is 100% correct before i call Telkom back again. is there anyone i can contact for f up's between the bank and the service provider to find out where my money actually is?

 

[nicroets]

Purchase airtime from TakeAlot

How is it better than TM Topup ?
https://apps.telkom.co.za/tm-topup/index.do

I used TM Topup hundreds of times. There were only two or three failed transactions and they were never billed to my credit card.

 

[RichardG]

How is it better than TM Topup ?
https://apps.telkom.co.za/tm-topup/index.do

I used TM Topup hundreds of times. There were only two or three failed transactions and they were never billed to my credit card.

Earn eBucks

 

[STS]

I'd like to add that I finally got this resolved thanks to a very wonderful lady, but would also like to add that you have 3 useless people(1 a supervisor) in the call center and 1 useless person in the Telkom shop in Cresta. From the get go, the final person i spoke to could see the entire issue and sorted the problem out in 24 hours.

My partner was already resigned to never receiving the money and it broke her heart to think that not only 1, but multiple people couldn't care for her R1000. We are happily using Telkom at the moment now that the airtime has been loaded tho, so thanks for the great cellular service and that amazing person i spoke to/amazing people at accounts