Installing Vodacom Connect Software on laptop that had MTN Datafast software

[BloemGuy]

Hi, hope some bright spark can help me with this one. Phoned the Vodacom data helpdesk, but the agent couldn't help.

I had the MTN software on my laptop. When I got the Vodacom card, I then attempted installing the VMC software. On executing run.exe, it failed the checklist because of "previous version" that exists. So, I try to uninstall MTN software, but that fails as it can't find the install.log file. So, delete the directory, remove it from the control panel uninstall aplet, search the registry and remove everything I can link to MTN or Huawei and try again. No luck, previous version still detected.

Then run the VMC installation directly without going through the run.exe routine, and it installs without problems. Card recognised, no error messages, etc. However, when executing the first time, asks to create a profile. Jippee. Rejoiced to fast. It sees the card, but then in step 3 if have to choose something (which seems to be Wi-Fi, 3G, Edge etc) but it is blank and it refuses to continue from that point.

OK, not to worry...googles for a few hours and get nothing except that one other lady have the same problems. If she sorted it, she didn't let anyone know.

All righty, then I remove the VMC software again. Googles and finds a link to the Huawei software. Installs without a problem, but this one is not showing the profiles dialog even though I defined them.

Tries to uninstall ... and there I sit with the can't find install.log file again ....

Googles for a few hours and I get nothing. Then decide to write up the whole story.

So, now I can't remove or install any of the software, and I can't use the card as a result!

Help?


***UPDATE***

Whilst for the past 200 times I tried, the Huawei software did not connect when I clicked on the connect button, now it suddenly did. I still can't see the profile drop-down list, but it has actually connected and seems to operate OK. Still doesn't want to uninstall though

 

[sean12]

Hi, hope some bright spark can help me with this one. Phoned the Vodacom data helpdesk, but the agent couldn't help.

I had the MTN software on my laptop. When I got the Vodacom card, I then attempted installing the VMC software. On executing run.exe, it failed the checklist because of "previous version" that exists. So, I try to uninstall MTN software, but that fails as it can't find the install.log file. So, delete the directory, remove it from the control panel uninstall aplet, search the registry and remove everything I can link to MTN or Huawei and try again. No luck, previous version still detected.

Then run the VMC installation directly without going through the run.exe routine, and it installs without problems. Card recognised, no error messages, etc. However, when executing the first time, asks to create a profile. Jippee. Rejoiced to fast. It sees the card, but then in step 3 if have to choose something (which seems to be Wi-Fi, 3G, Edge etc) but it is blank and it refuses to continue from that point.

OK, not to worry...googles for a few hours and get nothing except that one other lady have the same problems. If she sorted it, she didn't let anyone know.

All righty, then I remove the VMC software again. Googles and finds a link to the Huawei software. Installs without a problem, but this one is not showing the profiles dialog even though I defined them.

Tries to uninstall ... and there I sit with the can't find install.log file again ....

Googles for a few hours and I get nothing. Then decide to write up the whole story.

So, now I can't remove or install any of the software, and I can't use the card as a result!

Help?


***UPDATE***

Whilst for the past 200 times I tried, the Huawei software did not connect when I clicked on the connect button, now it suddenly did. I still can't see the profile drop-down list, but it has actually connected and seems to operate OK. Still doesn't want to uninstall though

Hi

I had a Similar problem with my Nokia software.

No one was able to help.

The only way to fix it was to re install XP, as a FIX.

If you do not do it as a fix then it will format your drive. This takes about 1.5-2 hours.

Then when I installed my Nokia Software it worked perfectly.

Sean

 

[internaut]

Perform a system restore to a date before you initially installed the MTN software.

 

[asmith]

I use the Vodacom software with both Vodacom and MTN cards. Never tried to install the MTN software, but it may work the other way round too.

 

[sean12]

Perform a system restore to a date before you initially installed the MTN software.

Yes I agree.

This is a better option to try 1st.

Sean

 

[BloemGuy]

Perform a system restore to a date before you initially installed the MTN software.

that installation was done many months ago, with many subsequent installs of many things .... effectively this would mean wiping the disk and starting from scratch.

I think what one need is a utility that complete removes all traces of the software (like Norton provides to removes stray remnants of it's software that causes installation problems) ...

 

[vodacom3g]

Do you still have the situation that you can't create a profile? The drop down box is empty?

I'm pretty sure we discussed this on the forum a while ago. Something to do with setting the country settings in the registry.

Do a search on this forum for the settings.

 

[vodacom3g]

From a previous thread here:

A possible reason is that one or two registry keys in

[HKEY_LOCAL_MACHINE\SOFTWARE\Vodafone\Setup\NewProfile]

are missing:

"Country"="South Africa"
"InstallType"="Personal"

Hope this helps

 

[BloemGuy]

A possible reason is that one or two registry keys in

[HKEY_LOCAL_MACHINE\SOFTWARE\Vodafone\Setup\NewProfile]

are missing:

"Country"="South Africa"
"InstallType"="Personal"

Hope this helps

It's all in the search terms, hey? My registry settings had country but showed "United Kingdom". So changing to "South Africa" and adding the InstallType entry magically makes the step 3 work!

Any interestingly enough, now the Vodacom and Huawei software seem to co-exist without hassle.... provided obviously you use only one at a time <grin>

Thanks V3G and others. (BTW, how often does this happen? You might want to use this in your online helpdesk tool thingie?)

 

[vodacom3g]

It's all in the search terms, hey? My registry settings had country but showed "United Kingdom". So changing to "South Africa" and adding the InstallType entry magically makes the step 3 work!

Any interestingly enough, now the Vodacom and Huawei software seem to co-exist without hassle.... provided obviously you use only one at a time <grin>

Thanks V3G and others. (BTW, how often does this happen? You might want to use this in your online helpdesk tool thingie?)

I heard about it less than 5 times over the last two years, but obviously often enough for a documented workaround.

Will have it added to the on-line help.