Insurance Claim Settlements - Profiteering

iDOL

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Insurance Claim Settlements - Profiteering

I admit that I am totally clueless when it comes to how the insurance companies go about paying claims and the like. Specifically in this case Auto & General.

I had 1 experience which in itself was nasty because over and above the 10%excess I had to pay, I got penalised an additional 5% for the pleasure of being hijacked. That another story on its own. - This was Regent Insurance.


an elderly relative had a power surge that took out a number of her TV's and computer.

So they send out someone that assess the damage and provides a quote - based on this quote the insurance company then accepts the claim.

But in the case of Auto & General they pay the money to the company assessing the claim and the company then provides the insured with replacements for the goods.

Now my area of expertise does not stretch as this far. So in reading my rant - take this into cognisance.

In respect of most of the goods, the replacements are more than adequate - definitely better than the ones they are replacing.

This however is not what irks me, it is basically the fact that these people give a cheque to a stranger to go and shop for new goodies on your behalf.

All this for the sake of avoiding you "scoring" from them and to discourage fraud I assume.

Now what do they do ? They create another piranha that feeds of you the unfortunate. These people profit from your misfortune.

What gives them the privilege to enjoy the benefits of your premiums that you have been paying? What right to they have to this.

All of this basically started when I went to go and configure her replacement pc. Guess what front bay cover missing, no drivers cd and the best part Celeron CPU.

Now don't get me wrong I guess this is still better than her old p3, but when I asked how much the insurance company paid out for it, it was confirmed to be R3999.00

So what did he give to her? a pc that is at best R2500.00 cost - from where he bought it Comp Corp as indicated by him.

The insurance company email to him indicated that the PC was faulty or not working and he only took the chassis and left the monitor - which was also shot. So when I took him to task about this, he said it was not indicated, I just lol'd and gave him a swift education.

I told him off the bat - I believe you are ripping off my aunt and I will not allow it. Nor will I stand for you profiteering from her misfortune.

His comeback - " all costs can be justified by him" - I laughed even harder and I told him it still will not go unchallenged as I can also backup my claims with costs.

I doubt it even Incredible rip-off makes R1500.00 from selling a barebone only.

There's more about this that irked, me I will add it as I go along, also correct some of the argument that I am trying to formulate.

I tried calling them but got tired of waiting and I went all bonkers about hearing you have the right ... to - ad nauseam.

We all go on about fraudulent claims resulting in increases to our premiums and we forget how the safety measures put in place by the insurance companies rip us off even further.
 
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CathJ

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Nov 2, 2005
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Yeah. I hate insurance companies... they make the rules and there's not much you can do about it. I try to think about it as little as possible, otherwise I get too angry.

I feel for you; I just hope I never actually have to claim myself :(
 

Claymore

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I've worked well with insurance companies before. After our house fire, I told the insurance company what I'd like to be paid out for if they couldn't find suitable replacements, and for our PCs, I gave them a quote based on dealer prices, since I sell PCs. Their agent also got a quote, which was obviously far higher as they had to build profit into it - so I was paid out the money, and I bought the PCs myself.

Many things were actually better than the stuff that was destroyed, I must admit. I was very happy with FirstLink/M&F.
 

iDOL

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Cool Claymore, luckily I am with Firstlink as well, but I am irked at these peeps from Auto & General as well as the agents they employ.

They are of nigerian scammer proportions.
 

supersunbird

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The new celerons are pretty much like single core 2s or slower dual core core 2s, so it really depends on which celeron it is and the overall system specs, to know if you are being cheated.
 

blunomore

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I think being an insurance investigator is one of the most interesting jobs around. Not normal claims for stolen/damaged assets, but things like life insurance claims for 'accidental deaths', etc.
 

iDOL

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Supa , me knows she was cheated.

I coulda sourced much, much better from the distributors or even with the cash, gotten a monster pc just from the classifieds on prophecy for that.

The point is - you pay premiums every month. Your insurance company hands the payout for your claim to some numpty that goes to town with your cheque.

He or she buys just enough so that they can score at your cost. There is no justification for them profiteering at her loss.

What did they do to deserve profit of R1500.00 on a barebone box, that excludes the scores they made on the other items they replaced. I know that I am going to be peeved when I find out the full extent of this.

They are going to be having a very uncomfortable new year with me going through everything.

The runts.
 

supersunbird

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OK well, of course a reasonable insurer will probably offer option of cash instead of the good if one so desires.
 

iDOL

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yeah a good one I guess.

Sadly this one seems to be not a good one
 
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