Interesting Bill i recieved this month

[plenty]

This bill recieved from vodacom for Septemeber billing period.

R410 +/- !!

Please also bear in mind i have been out the country for the last 8 weeks.
So i havent even been using my account.

What interesting is the main bulk of this bill if from me sitting on the ADSL fault line with my cell phone 2 days before i left the country.

Reason i was using my cell phone, was because my home line was completely dead. It would appear that you get charged 3 times as much for phoning 0800 numbers from a mobile.

Surely we should be able to claim this back from telkom, considering i couldnt report the fault any other way at that time. 5 days prior to the line completely
die'in i tried to log a fault online. I have never ever been able to log a fault online it's always broken.

So thanks telkom, now i have to pay vodacom R400+ because my telkom line died.

PS. telkom dont you own like half of vodacom anyway ? surely you can drop the charges for vodacom subscribers calling your fault lines... ? Or vodacom if this is your doing ? surely you can do something 2 ?

 

[NeBo]

Hell I was in the country and my two contracts total R1300 so dont feel too bad. Good luck getting money out of Vodacom and/or SpermCount.

 

[BTTB]

LOL@Plenty.

You are in the Classic Catch22 Situation with Telkom.

They do not care that you had to phone them with your Cell Phone to tell them your phone service was out of order.
This is another matter completely.

To add to your misery.
Part of the R400 Vodacom Bill will end up back with Telkom either though their 50% shareholding in Vodacom or the Connectivity Charge Telkom would have made to Vodacom to connect the Cell Phone Call to the Telkom Network.

One has to marvel at the simplicity of Robbing Joe Public from his hard earned Cash.

Sorry to sound cynical, but what one must rather see the humour in the scenario.
Classic South African Legal Rip-off.

 

[kaspaas]

Join me in swamping ICASA with compliants... I've done 2 during the past year.

If we all do our bit, ICASA will be bogged down - maybe enough to get Paris going.

Claim damages from Telkom etc etc.

A client has threatened to claim one months free rental for each day he had no service and ditto for each day the account is in shambles. Right now the claim is already for 35 months...

This the only way to get Telkom to get their act together.

 

[BTTB]

Kaspaas may have a point?

Actually.

I wonder if there is not an argument in this that ICASA may listen to and debate upon?

Let's be reasonable here.
How can a person report a fault about a Telkom Line when the line itself is not functional other than by using a Public Phone, a neighbours phone or a Cell Phone Call?
ICASA could debate a route for The Public to remedy this situation without costing Joe Public all the time. It is not fair.
It is not the Public's Fault if the line is down and Telkom should in essence foot the bill. ICASA can try and bring some or all of the onus on Telkom themselves.

Perhaps a valid argument?
Although I suspect there is a big section dealing with this issue to Telkom's favour under the "Rules of Engagement", erm oops, I mean Terms and Conditions. Hehe.

 

[bwana]

Its a catch-22 all the way but I suppose that's why the recorded voice tells you you're going to be charged if you're calling from a cellphone.

 

[Freaksta]

lol bad luck

 

[Edinetz]

Reason i was using my cell phone, was because my home line was completely dead. It would appear that you get charged 3 times as much for phoning 0800 numbers from a mobile.

This is surprisingly not Telkom's fault. Telkom charges their customers for the 0800 incoming calls from mobiles - it is the cellphone operators who do not zero tariff the call made on the mobile network.

 

[Valerion]

This is surprisingly not Telkom's fault. Telkom charges their customers for the 0800 incoming calls from mobiles - it is the cellphone operators who do not zero tariff the call made on the mobile network.

I suspect, however, that Telkom only charges the customer for the Telkom portion of the call, and doesn't pass any of that back to the cell provider. So if the provider does charge nothing they also get nothing for the call. I think the 0800 customer should be charged the whole cost of the call, landline and cellular, and the money split between the providers (Telkom and the cellco).

 

[Peppercorns]

I had quite a problem last month, my phone line got switched with the neighbours and, what i think is that we ended paying for their phone bill..

It's usually around R800

The past month it was R1700 Excluding internet costs

Telkom said there was nothing they could do......typical