Intermitent disconnect on HSDPA Muldersdrif/Lanseria

[vodacom3g]

Will you be commenting about the lack of support surrounding this issue?

What lack of support would that be?

A problem got reported here, addressed and (hopefully) resolved. From the time it was reported, it took a number of actions over less than 2 days to resolve.

Your constant attacks on Vodacom is becoming tiresome and does not seem to add any value.

Vodacom considers this forum to be a constructive medium and participate in such a spirit. I suggest you do the same.

Not sure what your agenda is, maybe you work for a competitor or have a personal gripe with Vodacom (or maybe just the world in general, you're ID seems to point to this), but I strongly suggest we keep this professional and constructive.

 

[Skeptik]

What lack of support would that be?

Are we reading the same posts????????????????????????

A problem got reported here, addressed and (hopefully) resolved. From the time it was reported, it took a number of actions over less than 2 days to resolve.

Over 2 days i should hope so!

Your constant attacks on Vodacom is becoming tiresome and does not seem to add any value.

Vodacom considers this forum to be a constructive medium and participate in such a spirit. I suggest you do the same.

You miss the point of this forum entirely. I'm as constructive as I can be considering the arrogant attitude displayed by Vodacom representitives. If you don't like criticism then this forum is not for you. If I want to post about my experiences with Vodacom then I will quite freely do so in the appropriate spaces without intervention or hindrance from any ordinary member

Not sure what your agenda is, maybe you work for a competitor or have a personal gripe with Vodacom (or maybe just the world in general, you're ID seems to point to this), but I strongly suggest we keep this professional and constructive.

I have no agenda whatsoever and I resent your suggestions. You are making repeated personal attacks, which is against the rules of this forum.

PLEASE ANSWER THIS:
Why is it that if someone criticises a company's behaviour you think they must be working for a competitor?

Can you not just face the fact that Vodacom fecks up with alarming regularity and there are customers with genuine gripes watching and waiting to see what they do (if anything) about it?

 

[MrG]

What lack of support would that be?

A problem got reported here, addressed and (hopefully) resolved. From the time it was reported, it took a number of actions over less than 2 days to resolve.

Your constant attacks on Vodacom is becoming tiresome and does not seem to add any value.

Vodacom considers this forum to be a constructive medium and participate in such a spirit. I suggest you do the same.

Not sure what your agenda is, maybe you work for a competitor or have a personal gripe with Vodacom (or maybe just the world in general, you're ID seems to point to this), but I strongly suggest we keep this professional and constructive.

GO V3G! Vodacom is not only South Africas cellular leader, but one of the worlds aswell. They have technology that almost no other country has yet. HSDPA in particular.

These technologies will cause problems that have not yet been answered in a FAQ that the techs have received. Vodacom then need to fix these NEW problme themselves, and are not able to turn to lets say VodaFone UK for a quick fix answer.

Vodacom are also giving more than 22 MILLION customers (21/22 cant remember) a service, there HAS to be problems once in a while with this huge customer base.

Vodacom3G has helped me personally many times and many other forumites and I am sure people outside of this forum aswell. I dont see a MTN or Cell C rep here. Vodacom do actually try. Even if they are 50% Telkom, they really dont look to be anything like Telkom.

I am waiting 24 days already for DSL, Telkom havnt bothered to say anything to me yet. 24 days and Telkom havnt looked at me, 2 DAYS is the time it took Vodacom to get a temp soltion and still working on a problen. (ADSL is ancient technology and Telkom should know how to fix their problems and install faster)

 

[Skeptik]

GO V3G! Vodacom is not only South Africas cellular leader, but one of the worlds aswell.

There is no doubt that Vodacom is the country's leader. It has a huge British parent called Vodafone and a major shareholder in Telkom, which is a parastatal. If they did not capitalise on that enormous leg-up, I would sack them all or commit hari-kiri for shere incompetence.

They have technology that almost no other country has yet. HSDPA in particular.

NOT TRUE!! HSDPA has been around for a while. The fact that it has not been implemented in some 1st world countries is down to scale. Imagine the size and complexity of the HSDPA rollout in the world's largest city! SA had ATMs before the UK for the same reason. You cannot say the technology was not thought of. I would say SA had little to do with these technologies and they simply bought or borrowed them.

These technologies will cause problems that have not yet been answered in a FAQ that the techs have received. Vodacom then need to fix these NEW problme themselves, and are not able to turn to lets say VodaFone UK for a quick fix answer.

I know for a fact that Vodacom and Vodafone have a common support base for the new technologies. In fact many units are branded Vodafone and not Vodacom. What bugs me (and many others) is that Vodacom reluctantly admits faults and problems. That's when you can actually reach someone at the help desk at all.

Vodacom are also giving more than 22 MILLION customers (21/22 cant remember) a service, there HAS to be problems once in a while with this huge customer base.

Yes. That means they are making a LOT of money. However, how much are they spending on customer service and training. Whatever they do spend seems not to change anything. We still get cr*p service from the 'support' lines. All companies have problems. We can all accept that. What matters is how they deal with them and how effectively.

Vodacom3G has helped me personally many times and many other forumites and I am sure people outside of this forum aswell. I dont see a MTN or Cell C rep here. Vodacom do actually try.

One can get blinded by a little help. It is to be expected. To me there should be less "TRY" and more "DO". (end quote). There IS an MTN help. He is professional and doesn't develop an attitude when exposed to criticism. <<A great PLUS>>

Even if they are 50% Telkom, they really dont look to be anything like Telkom.
I am waiting 24 days already for DSL, Telkom havnt bothered to say anything to me yet. 24 days and Telkom havnt looked at me, 2 DAYS is the time it took Vodacom to get a temp soltion and still working on a problen. (ADSL is ancient technology and Telkom should know how to fix their problems and install faster)

Sorry, why are we comparing Telkom and Vodacom again? Telkom is EXTREMELY bad. Perhaps we should be using better comparisons because ANY company looks better than Telkom

 

[MrG]

NOT TRUE!! HSDPA has been around for a while. The fact that it has not been implemented in some 1st world countries is down to scale. Imagine the size and complexity of the HSDPA rollout in the world's largest city! SA had ATMs before the UK for the same reason. You cannot say the technology was not thought of. I would say SA had little to do with these technologies and they simply bought or borrowed them.

HSPDA/HSUPDA (latter coming next year) are not new technology to the consumer. However in development it maybe older, but not in terms of rollout. MTN/Vodacom was 10th in the world to actually set it up, other countries now following. S.A yes, probably did not do much in development of HSPDA, but it did go fast in implementation. Cell C is sitting with EDGE, poor thing.

I know for a fact that Vodacom and Vodafone have a common support base for the new technologies. In fact many units are branded Vodafone and not Vodacom. What bugs me (and many others) is that Vodacom reluctantly admits faults and problems. That's when you can actually reach someone at the help desk at all.

Yes, I also know that, but the point I made was at some point in time there are things that go wrong that VodaFone dont know the answer to either. They might solve the problem together, but it isnt as fast, because its new.

One can get blinded by a little help. It is to be expected. To me there should be less "TRY" and more "DO". (end quote). There IS an MTN help. He is professional and doesn't develop an attitude when exposed to criticism. <<A great PLUS>>

I have criticised Vodacom and Vodacom3G at times, mostly for their prepaid data bundles, Vodacom3G never had a bad attitude.

Sorry, why are we comparing Telkom and Vodacom again? Telkom is EXTREMELY bad. Perhaps we should be using better comparisons because ANY company looks better than Telkom

Agreed

 

[vodacom3g]

HSPDA/HSUPDA (latter coming next year) are not new technology to the consumer. However in development it maybe older, but not in terms of rollout. MTN/Vodacom was 10th in the world to actually set it up, other countries now following. S.A yes, probably did not do much in development of HSPDA, but it did go fast in implementation. Cell C is sitting with EDGE, poor thing.

I think it is closer to the lower part of the 10 you mentioned. I've asked for the stats and will revert as soon as I have them, but I suspect Vodacom was the first (or one of the very first) Vodafone companies to roll out HSDPA.

The original intent (you might remember the press releases) was to go live last year December, but we only received the software in February and immediately launched.

As a matter of fact, Vodafone wanted to delay the launch, so the other (Vodafone) networks could get ready for a world-wide launch, but Vodacom jumped the gun.

Where Vodacom is leading by far (compared to the other networks) is the rate of uptake (2 reasons, free swap-out and high ADSL pricing), so we're seeing load-related issues not seen anywhere else.

 

[Skeptik]

Where Vodacom is leading by far (compared to the other networks) is the rate of uptake (2 reasons, free swap-out and high ADSL pricing), so we're seeing load-related issues not seen anywhere else.

i.e. High ADSL pricing by Telkom, Vodacom's major shareholder. So in effect Telkom 'encourages' their customers to try a wireless solution, which happens to be a 'subsidiary' of sorts and accounts for a huge chunk of Telkom's annual 9 Billion profit. It is what we would call a CASH COW not so?

The free swapout is not really "free". It costs more and Vodacom are giving customers a means to download data much faster so they use up their credit QUICKER. It makes sense to 'subsidise' such a thing because it pays for itself and increases Vodacom's bottom line and ensures customer loyalty.

 

[vodacom3g]

I suspect Vodacom was the first (or one of the very first) Vodafone companies to roll out HSDPA.

Looks like Vodacom was the first Vodafone network to go commercial with HSDPA. Should have more complete stats on Monday.

 

[Bugzee]

Thanks Vodacom3g the problems in my area seem to be resolved.Throughput is great and I am not being disconnected.Thanks for keeping me up to date