Intermittent packet loss

Lukitz

Active Member
Joined
Feb 23, 2020
Messages
50
I've logged several packet loss issues, intermittent disconnections (which is still happening right now) with ClearAccess as the FNO for over a year now in JHB, provided proof of packetloss to Cool Ideas support, they tried their best to help but ClearAccess say there is no issues. Tried ethernet cable and routers. Hope your issue gets resolved.

Edit: this took 15 seconds after pressing post reply to actually post. Lmao
 

endresolVe

Member
Joined
Dec 11, 2018
Messages
15
I've logged several packet loss issues, intermittent disconnections (which is still happening right now) with ClearAccess as the FNO for over a year now in JHB, provided proof of packetloss to Cool Ideas support, they tried their best to help but ClearAccess say there is no issues. Tried ethernet cable and routers. Hope your issue gets resolved.

Edit: this took 15 seconds after pressing post reply to actually post. Lmao
After being with Clear Access as my FNO for years, I know exactly what you mean. And what's frustrating is that you have to go through days of testing and back-and-forth emails before they start believing that it's not your router that's at fault, but the network. But they never could completely "fix" my packet loss. It always comes back eventually ><.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,295
I've logged several packet loss issues, intermittent disconnections (which is still happening right now) with ClearAccess as the FNO for over a year now in JHB, provided proof of packetloss to Cool Ideas support, they tried their best to help but ClearAccess say there is no issues. Tried ethernet cable and routers. Hope your issue gets resolved.

Edit: this took 15 seconds after pressing post reply to actually post. Lmao
Rather escalate that to myself, please PM me those tickets.
 
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