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I have the same problem. On a new line that was installed 2 months ago. Is there a difference between a splitter and a filter? I'm feeling like a noob here. Basically there's a cable coming into my house which then connects to a device (pots filter?) that has 2 telephone ports where the phone and modem connects. Nothing else. Am I missing something? Telkom wants to charge me a callout fee to fix what was broken from the start.