Invalid database record values!

ld13

Honorary Master
Joined
Oct 28, 2005
Messages
12,997
The following post might contain some factual lies to protect the innocent:

We have a service provider that furnishes us with an analytical report every so often. They get regular updates of our xlsx database and use this to point out trends and then react based on our requirements etc before finally selling the database to the highest bidder.

The report includes a fairly verbose output of the processes they follow to get to the final result. This includes pointing out that e.g. 200 field values were valid while 800 were "invalid" for the specific task(s) at hand.

On a particular boring day early in the year the Boss worked through the report, blew a few gaskets and fired off an email to everyone about how unacceptable it was that we had so many records with "invalid" field values and how we will have to sit down and form a committee to address this issue as urgently as possible as the database is the bread and butter of the business.

I took to his office to explain what they meant with "invalid" in the context of databases and the report he had in his hand. He seemed happy with the explanation that the "invalid" entries were simply clients within the database that had empty/ignored field values related to the process being run. Not all the clients have cars so some of the clients will have empty or "N/A" car_colour cell values. If the process looks up clients with pink cars it ignores/eliminates all the records where the field car_colour is not pink, showing these eliminated records as "invalid". I regarded the matter as settled.

/thread

I wish.

Got an email last night from the boss:
Could you please check why we still have so many invalid entries within our database? Secondly, could you please urgently formulate an action plan to sanitize, fix or eliminate these records asap!

So my plan of action was as follows, but I have not shared it with the Boss:
1. Phone up the analytical supplier.
2. Explain the problem to them.
3. Beg them to find & replace the word "invalid" in the report with "unused" or something similar.
4. ???
5. PROFIT!

The supplier had quite a bit of a chuckle and agreed to change the wording purely to protect my sanity. Now I ask you - did I not make myself clear the first time around or something?
 

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
23,995
Should have asked them to replace the text with "CRITICAL ERROR!!" in bold red text.
 

rward

Senior Member
Joined
Oct 26, 2007
Messages
865
I had something in a similar ball park the other day.

Doing an update for an Agency to their clients sub-website which has facebook and twitter social sharing buttons.
Client comes back to agency with "why are there only 2 social buttons - we have instagram too". Agency pass that back to me saying I must add an Instagram button as the client has a instagram account and want it on the site.
I write back saying that there is no "Instagram share" button.
They come back with "But they have one on their main site".

I get 3/4 of the way through my reply explaining the difference between share and follow links then delete it and add the instagram follow link next to eht 2 social share links.

As the OP - Some things aren't worth trying to explain...
 

ld13

Honorary Master
Joined
Oct 28, 2005
Messages
12,997
I get 3/4 of the way through my reply explaining the difference between share and follow links then delete it and add the instagram follow link next to eht 2 social share links.

As the OP - Some things aren't worth trying to explain...

My problem with typing up things like this is that it can be misconstrued as me being rude due to the matter-of-fact style of writing I must now use - as if I am writing a letter to a 6 year old. I started typing said email when all of this first happened but also decided against it in the end and went in person rather.

The thing that makes matters worse is that the Boss knows a tiny bit about PCs and databases but not nearly enough. This leads him to make wild and broad assumptions and accompanying statements when it gets to things like this. :(

But I have to agree with you. Trying to explain some stuff is just not worth it.
 
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