Is ICASAs 92% delivery rate for SAPO an acceptable figure?

What percentage of loss do you [realistically] deem to be acceptable?

  • Zero loss

    Votes: 129 44.9%
  • 1%

    Votes: 91 31.7%
  • 2%

    Votes: 31 10.8%
  • 3%

    Votes: 16 5.6%
  • 4%

    Votes: 4 1.4%
  • 5%

    Votes: 7 2.4%
  • 6%

    Votes: 0 0.0%
  • 7%

    Votes: 0 0.0%
  • 8% - as mandated by ICASA

    Votes: 4 1.4%
  • 9% or more (including the current 11% rate)

    Votes: 5 1.7%

  • Total voters
    287

Cray

Honorary Master
Joined
Oct 11, 2010
Messages
26,018
Tried to find stats of a truly impressive postal system that does pretty much next-day delivery (UK). But that is a tiny island with small distances.

US postal service has a loss rate of 3% according to Wiki.
 

now05ster

Expert Member
Joined
Dec 8, 2011
Messages
1,736
I voted for 3 percent. Don't know if that is the right answer :oops:.

Even that still seems like a lot...
 

Afon Kulikov

Forging
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Feb 24, 2016
Messages
37,289
No option for "Their numbers are absolute BS".
And if it is delivered it's usually about 6 months later and that is a big IF.



They are trying to doctor and swing these numbers to get the 1kg and under parcel thing going
 

Cray

Honorary Master
Joined
Oct 11, 2010
Messages
26,018
Would be interested to know what their average delivery times are, I remember MyBB did a test of this a while back and some letters took a properly long time to arrive.
 

Pegasus

Executive Member
Joined
May 17, 2004
Messages
7,047
Perhaps we need to think out of the box here.

We could add an optional pouch to the parcel in which one adds a tip for the SAPO workers to encourage them to deliver the parcel instead of steal it, or lose it.

Alternatively customers should send two or more versions of the parcel to improve the chance of one arriving at its destination.
 

Dairyfarmer

Executive Member
Joined
Apr 17, 2016
Messages
5,908
But that is a tiny island with small distances.
In the 2017-18 year Royal Mail delivered around 14.4 billion letters and only around 1.2 billion parcels.
In 2018, Sapo had a very hard time delivering its two million items per day
That is around 730 million items per year by the SAPO (or 80 million items lost @ 11%).
Royal Mail looses around 14.5 million items per year (or far less than 0.1%) which is 20% of what SAPO looses.

SA is 5 times bigger than the UK in land area.
SA has 17 million households.
UK has 28 million households.
 

xodosman123

Expert Member
Joined
May 30, 2012
Messages
1,393
Post office we do not deliver whatever it takes. and if you have a Theft claim we don't pay out either. Real life experience.
 

Bismuth

Expert Member
Joined
Jun 22, 2007
Messages
3,743
I have used the PO in the past, numerous non-delivered or very late parcels and letters.

With couriers, local and international, nothing has gone missing or been delivered late. The odd delay there was due to customs, or delivery locations in rural areas, but the couriers advised of this, and still delivered within a reasonable, and promised, time. Can't say the same of SAPO.
 

Cray

Honorary Master
Joined
Oct 11, 2010
Messages
26,018

Tman*

Expert Member
Joined
Jul 18, 2012
Messages
4,015
Thinking about that 2018 test. Yes there might have been a strike, and the results were terrible.

Move to 2021, a bunch of the SAPO locations are not even open post pandemic. I'm pretty certain their 11% claim is BS. I rate delivery is even worse than in 2018
 
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