Is it standard procedure that brake-pads are excluded from an extended service plan?

[Cassady]

I commute about 60 km's return, and spend about 50 minutes in my car each day – at least, that was how it used to be, prior to the whole WFH thing.
Bought my Corolla D4D in July 2018 – and have only now put 35k on the clock.

Took out an extended service plan at time of purchase, which extends cover from 90k to 150,000 km.
At last service, was told rear brake pads need replacing in the next 10,000 km's or so.
Was told this would be +/- R5k – I queried on whether or not this was covered by the ESP – was informed it was not.

Checked the T&Cs, and sure enough – brake pads aren't listed under covered items. Consumables, all the various filters, cambelt(?) adjustment and maintenance is in.

I was surprised to hear brake pads were not included – pretty much took out the ESP under the impression that I wouldn't need to pay for anything in terms of "standard" maintenance until 150k on the clock.
Obviously my fault for not checking what was included (as opposed to relying on a discussion around it) – but still curious: Is it "normal" to exclude brake-pads from an ESP?
What do other manufacturers do? Brake pads are then not a "standard" consumable, when it comes to Service Plans, presumably?

 

[HunterNW]

Yip. It's like tyres. It wears down according to your driving style.

 

[pinball wizard]

R5k for brake pads on a Corolla? Hulle is lekker vokken gesuip.

As to your question, I guess all manufacturers have different T&C's for their service plans. Next time read the terms before paying up.

Last new car I had was a Renault with maintenance plan, and the only thing I paid for was the fuel and tyres. Every thing was included in the plan.

 

[pinball wizard]

Yip. It's like tyres. It wears down according to your driving style.

Yeah, my renault maintenance plan included all consumables except fuel and tyres.

 

[HunterNW]

Yeah, my renault maintenance plan included all consumables except fuel and tyres.

That's flippen great from Renault.

 

[Arthur]

It's purely a matter of contract. Read what you agreed to when you signed.

 

[Aghori]

I commute about 60 km's return, and spend about 50 minutes in my car each day – at least, that was how it used to be, prior to the whole WFH thing.
Bought my Corolla D4D in July 2018 – and have only now put 35k on the clock.

Took out an extended service plan at time of purchase, which extends cover from 90k to 150,000 km.
At last service, was told rear brake pads need replacing in the next 10,000 km's or so.
Was told this would be +/- R5k – I queried on whether or not this was covered by the ESP – was informed it was not.

Checked the T&Cs, and sure enough – brake pads aren't listed under covered items. Consumables, all the various filters, cambelt(?) adjustment and maintenance is in.

I was surprised to hear brake pads were not included – pretty much took out the ESP under the impression that I wouldn't need to pay for anything in terms of "standard" maintenance until 150k on the clock.
Obviously my fault for not checking what was included (as opposed to relying on a discussion around it) – but still curious: Is it "normal" to exclude brake-pads from an ESP?
What do other manufacturers do? Brake pads are then not a "standard" consumable, when it comes to Service Plans, presumably?

Rear brake pads for a Corolla cost a tad over 1k for the Ferodo Platinum, one of the best brands.

They're cheating you blind with 4k labour to fit pads.

 

[Sinbad]

A maintenance plan and a service plan are not the same thing. Maintenence plans would generally include brakes, wiper blades etc. A service plan is just scheduled service items.

 

[Cray]

Yeah, my renault maintenance plan included all consumables except fuel and tyres.

Same with Audi, everything in the service was included, oil and brake pads too.

 

[pinball wizard]

That's flippen great from Renault.

It was certainly one of things that tipped the scale in their favour when I was car shopping.

 

[HunterNW]

It was certainly one of things that tipped the scale in their favour when I was car shopping.

Tell me it's a Duster

 

[SHL]

So would OP void his service plan or warranty if he chooses to replace his brake pads privately?

 

[Steamy Tom]

That's flippen great from Renault.

they know they will make it up in the long run xD

 

[marbro]

Yip. It's like tyres. It wears down according to your driving style.

and clutch.

 

[Sinbad]

So would OP void his service plan or warranty if he chooses to replace his brake pads privately?

No unless the replacement obviously causes some other fault.

 

[powermzii]

Volvo have a similar service / maintenance plan where they cover everything except tyres and fuel of course

 

[pinball wizard]

Tell me it's a Duster

It was a Megane. My old man loves his Duster though.

 

[Mike Hoxbig]

Same with Audi, everything in the service was included, oil and brake pads too.

If it's part of a maintenance plan it would be.

A standard service plan doesn't cover wear and tear items...

 

[killerbyte]

Take your car to a Tyre Mart, Tyres & More, or any other tyre place that can do brake pads. Go to Midas to buy the pads before hand so when you get to the tyre shop tell them you want them to fit the pads. R1k labour at most (I pay around R350 because I know the management, even though on my Brembos its a 15min job). You don't need Toyota to change them for you.

 

[B-1]

10000km in dealer terms is like another 50000km usually. They use that phrase because they got in crap for telling people that their pads are finished when they were not. Most brake pads have indicators that tell you its time to replace these days so wait for that noise or have them checked by someone not trying to make a buck.