Is my cellphone provide obliged to provide me with call+SMS records (in/out)?

davidtinker

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Joined
Sep 6, 2019
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My mother has been the victim of online bank fraud. She is trying to prove that she didn't authorise the transactions and in this regard she has requested records of incoming/outgoing calls and SMSes for her number from Vodacom. They claim they cannot provide this information without a court order. Surely if its your own number they shouldn't require a court order?

Anyone know the letter of the law on this? Thanks.
 
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