I think those complaining are new clients figuring that the R100 account service fees are of no use and money down the drain if they are not going to take full use of the non-chargable items.
The "hidden cost" would be R100 fixed cost monthly regardless of the the use of the account.
Now the question is, is the R100 banking costs a bargain?
What does the following cost?
1. unlimited cheque card swipes when you shop, [Was there a fee for this?]
2. as well as free electronic banking subscription [R20/month]
3. unlimited electronic transactions on online banking, [ok maybe some saving on say 3 tranactions/monht]
4. cellphone banking [check your balance for free - R10/monht?]
5. use of FNB banking App [probably not necessary]
6. Two free FNB ATM withdrawals per month. [R16 x 2]
BUT excludes branch, cheque and Saswitch transactions?
Now say you don't wish to use all the above, and you maybe draw money once a month - two is WOW - do 2 or 3 EFTs, and do not require to check your bank balance once a week, the R100 for the service is effectively subsidizing the purchase of the IPAD and the 35% discount becomes questionable, in such case. If on the otherhand you earn R200k+ month or maybe run a sole proprietor (small business in your personal name), then, this is IDEAL and a bargain if you do a number of EFTs/ month.
So, face it, FNB just has to make it up... somewhere.
Else, the only other advantage if you are not intending to benefit from the above, is that you will save on say R800-R900 interrest if you could buy this using your credit card over 24 months.