Is there a problem in Cape Town

[sean12]

I am experiencing slow connections in Cape Town from yesterday on MTN.

When I put in my VM card there is no problem!!!!!

 

[YelloFever]

I am experiencing slow connections in Cape Town from yesterday on MTN.

When I put in my VM card there is no problem!!!!!

Good day,

sean12

If you still have a problem please let me know by popping me a PM with your cell number, physical address and location, please also advise if you know anyone else in the CT area that's experiencing the same problem and if so please supply me with there number's as well so that I can send this to network to investigate

Thanks MTNDD

 

[ginggs]

Slow internet in Cape Town centre

Anyone else experiencing problems in Cape Town centre?
I've heard from more than one person that internet has been very slow for the last couple of days even though they're seeing a full HSDPA signal in the Fastlink software.
One of them logged a complaint (ref #1043708) but hasn't heard what's going on yet.

 

[YelloFever]

Anyone else experiencing problems in Cape Town centre?
I've heard from more than one person that internet has been very slow for the last couple of days even though they're seeing a full HSDPA signal in the Fastlink software.
One of them logged a complaint (ref #1043708) but hasn't heard what's going on yet.

@ginggs

Coverage helpdesk have 8 hours to effectively log any query so I'm sure they'll look into this and advise ASAP

MTNDD

 

[ginggs]

Coverage helpdesk have 8 hours to effectively log any query so I'm sure they'll look into this and advise ASAP

I believe the complaint was logged last Friday, 2007/01/05.

 

[YelloFever]

I believe the complaint was logged last Friday, 2007/01/05.

Thanks ginggs

Will follow up for you and advise ASAP

MTNDD

 

[ginggs]

Will follow up for you and advise ASAP

Thanks, MTN_DD, I'll PM you the person's details.

 

[YelloFever]

Thanks, MTN_DD, I'll PM you the person's details.

Kewl no worries

MTNDD

 

[sean12]

I was experiencing slow internet on HSDPA 9th and 10th. I have been on VM since, so do not know if it is sorted.

Cape Town - Gardens

 

[YelloFever]

I was experiencing slow internet on HSDPA 9th and 10th. I have been on VM since, so do not know if it is sorted.

Cape Town - Gardens

Try tonight and let us know

MTNDD

 

[sean12]

Try tonight and let us know

MTNDD

Will do.

Sean

 

[YelloFever]

Will do.

Sean

Cool

Thanks Sean

 

[sean12]

Cool

Thanks Sean

Still slow. I was on at 05h30 this morning and it was a bit faster. I am having trouble opening this page, timeout.

E620, APN = myMTN Area - Gardens Cape Town, average = 9kbps

 

[sean12]

Still slow. I was on at 05h30 this morning and it was a bit faster. I am having trouble opening this page, timeout.

E620, APN = myMTN Area - Gardens Cape Town, average = 9kbps

Now back on VM

average is 20kbps
peak 70kbps and no problems opening this page

 

[sean12]

Still very slow in Cape Town Gardens below 10kbps.

I was at the airport earlier this morning and it was flying, excuse the pun.

I have now set the card to EDGE and guess what the speed is 6 times as fast.

There is something wrong with the HSDPA here.

 

[ginggs]

Still very slow in Cape Town Gardens below 10kbps.

I was at the airport earlier this morning and it was flying, excuse the pun.

I have now set the card to EDGE and guess what the speed is 6 times as fast.

There is something wrong with the HSDPA here.

Switching to GPRS/EDGE only didn't seem to help.

MTN_DD, still haven't haven't received a call.
I think this problem is the same as Manne2004's problem.

 

[YelloFever]

Switching to GPRS/EDGE only didn't seem to help.

MTN_DD, still haven't haven't received a call.
I think this problem is the same as Manne2004's problem.

@ginggs

I've emailed the coverage manager and I've asked for feedback will keep you posted

MTNDD

 

[ginggs]

I've emailed the coverage manager and I've asked for feedback will keep you posted

Still no calls, it's now more than 10 days since the problem was reported and HSDPA in Cape Town centre is still crippled.

Sean12 is right, switching your data card into GPRS/EDGE does at least allow one to use the internet.

 

[YelloFever]

Still no calls, it's now more than 10 days since the problem was reported and HSDPA in Cape Town centre is still crippled.

Sean12 is right, switching your data card into GPRS/EDGE does at least allow one to use the internet.

@ginggs

Please do me a fave and pop me the cell phone number's effected and I'll ask Ben to take a look at this his our Network Performance Manager

MTNDD

 

[ginggs]

Please do me a fave and pop me the cell phone number's effected and I'll ask Ben to take a look at this his our Network Performance Manager

PM sent.