Shaun, thanks for the information, but we need some more.
1) One week to fix what? Surely in two days you should know where the problem is?
2) If it is out of your control, who is causing this. If your supplier is letting you down, it impacts on us, and that inturn will impact our other possible choices of broadband.
Good communication with substance is what builds a good relationship with your customer. Not vaque, ..withing a week, .. out of our control, type answers. That domain belongs to Bush/Blair Inc.