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General customer service including phone and email (must have a good command of English language and be comfortable/confident on the phone)
Finding alternative products for customers if suppliers don't have stock of an item that we've ordered
Advanced sales/sales queries (eg - what router do you have that will support bonded ADSL lines)
Assisting customers with order exceptions (eg - late orders, tracking not working, payment not going through)
Sourcing 'non regular' products for customers (eg - please quote me on a box camera with 50x zoom)
Arranging collection of faulty products from customers
Checking returned products for faults and returning them to suppliers for repair/credit
Following up on returned products and giving feedback to relevant customer
Arranging custom orders (eg - ordering a custom built PC and building it once it arrives)
Dealing with exceptions (eg - driver being delayed at supplier, wrong stock received)
Sending Quotes/invoices to customers on request
Dealing with walk in customers (eg - helping them understand the difference between a chromecast and Roku streaming player)
General management (making sure driver is on time, orders have gone out, courier inquiries etc)
Company Description
Online seller of IT, networking and multimedia items.
Requirements
Computer/networking queries (eg - what is the difference between CAT5E and CAT6, or testing a wireless repeater to see if it works). Require computer knowledge. A+ or similar qualification
Inverter queries (eg - how many items can I run on a 600W inverter). Require basic mathematic skills and google skills to be able to find specs/wattages
CCTV Queries - requires basic knowledge such as analogue vs IP cameras, etc
Basic AV knowledge - HDMI, streaming, Netflix, etc
Personal Skills/Attributes
Quick thinker/fast paced worker
Ability to think out the box when needed (initiative)
E-mail CV & motivation to: - job@geewiz.co.za
General customer service including phone and email (must have a good command of English language and be comfortable/confident on the phone)
Finding alternative products for customers if suppliers don't have stock of an item that we've ordered
Advanced sales/sales queries (eg - what router do you have that will support bonded ADSL lines)
Assisting customers with order exceptions (eg - late orders, tracking not working, payment not going through)
Sourcing 'non regular' products for customers (eg - please quote me on a box camera with 50x zoom)
Arranging collection of faulty products from customers
Checking returned products for faults and returning them to suppliers for repair/credit
Following up on returned products and giving feedback to relevant customer
Arranging custom orders (eg - ordering a custom built PC and building it once it arrives)
Dealing with exceptions (eg - driver being delayed at supplier, wrong stock received)
Sending Quotes/invoices to customers on request
Dealing with walk in customers (eg - helping them understand the difference between a chromecast and Roku streaming player)
General management (making sure driver is on time, orders have gone out, courier inquiries etc)
Company Description
Online seller of IT, networking and multimedia items.
Requirements
Computer/networking queries (eg - what is the difference between CAT5E and CAT6, or testing a wireless repeater to see if it works). Require computer knowledge. A+ or similar qualification
Inverter queries (eg - how many items can I run on a 600W inverter). Require basic mathematic skills and google skills to be able to find specs/wattages
CCTV Queries - requires basic knowledge such as analogue vs IP cameras, etc
Basic AV knowledge - HDMI, streaming, Netflix, etc
Personal Skills/Attributes
Quick thinker/fast paced worker
Ability to think out the box when needed (initiative)
E-mail CV & motivation to: - job@geewiz.co.za
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