IT Service Management Principle Consultant - Woodmead

[WhiteRaven]

Consultant Duties:

• Lead and manage ITSM driven improvement initiatives for Clients.
• Conduct process maturity and capability assessments based on best practice frameworks like ITIL, models like CMMI and standards like ISO/IEC 15504
• Design of roadmaps to plan ITSM process implementation and improvement programs.
• Facilitate and manage projects to drive service and process improvement/implementation initiatives.
• Assisting clients to develop clear strategic plans to address people, process and technology issues associated with relevant Company engagements
• Function in an advisory capacity both internally and externally, driving innovation and enhancing the capability of the Companies consultancy practice.
• Enhance the credibility of the Company through thought leadership and industry recognition.
• Ability to create / develop solutions, alongside other operations team members, to meet client needs
• Actively supports the Companies corporate strategy i.e. through delivery excellence, providing opportunities for other Compay business units.
• Working to tight deadlines so as to meet objectives of the Company and its Clients
• Meet or exceed qualitative and quantitative Key Performance indicators for Consultant performance
• Trainer Duties:
• Facilitation and delivery of training/workshops in line with the needs of the class, while taking into consideration the specific needs of individual delegates.
• Delivery of training across mediums such as instructor led, web-based and virtual classroom
• Customization of training material and delivery to facilitate client learning objectives
• Identify opportunities to innovate and improve on classroom performance and the client experience.
• Facilitate knowledge transfer for internally and externally through one-on-one mentoring
• Meet or exceed qualitative and quantitative Key Performance indicators for Trainer performance
• Focus on maintaining the status of a subject matter expert through the adoption of learning and certification renewal programs.

Skill/Knowledge Requirements (academic, technical, professional):
Essential

• Graduate qualified or relevant industry experience
• Minimum of five points on the ITIL qualification scheme
• Full clean driving license

Desirable:

• ITIL Service Management Expert qualification
• Project Management (PRINCE 2, Agile)
• COBIT 5 Foundations

Experience Required:
Essential:

• Minimum of three years IT service management Consulting/Training
• Outstanding presentation skills
• Exceptional oral and written communication skills
• The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required

Desirable:

• Experience of all aspects of IT Service Management
• Demonstrated full responsibility for IT service management processes or projects
• Breadth and depth of experience in IT service management business environments
• PRINCE2, Agile, SDI, COBIT, ISO 20000 and/or technical certifications will be an advantage
• Recognised externally with in the Industry as either a specialist or leader in a relevant subject matter
• Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT

Please mail angie@recruitmintlink.co.za for application or more information regarding the company and salary