The issue at hand was that initially the Simple package was only available to NEW subscribers, i.e. if you had any existing Telkom service (even a prepaid voice service) you did not qualify. Even us here on MyBB picked up on that at the initial launch of this "special". It was hidden away in a small little sentence in the advert and the only hint was the use of the word "NEW"!! My father-in-law found that out to his detriment (and anger) when it was explained to him at a Telkom Direct shop.
Telkom has now revised the Simple package to include existing subscribers who want to convert their prepaid voice or dial-up internet service (POTS) to ADSL.
The question is "Why did they not do this from the bloody start"????