Sign up with GoogleThey never gona do anything they dont care what we say , yeah we complain , but nothing happens , why should they care we still paying for it . they getting the money , they happy if u dont want the service dont use it thats what they are thinking i sepose to a certain reaspect thats true .But no matter what we say nothing is gona change , and why should they change anything .Better service ? do they care ?well u can answer that one.
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Its uselss to fight with telkom.
- Thread starter alex
- Start date
Saw a TK ad about 10 mins ago, the one about how much 'ordinary people' (ordinary actors) you think a call from JHB to CT is... ONLY 99c/min... bloody bargain, so an hour would only be roundd 60 bucks!
Then it ends - "The best deal in town"... damn aint that the ONLY deal in town? I would see that as misleading if i was less edookated [
]
Ag, for every good thing we have to say about them there's 100 bad... []
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
Then it ends - "The best deal in town"... damn aint that the ONLY deal in town? I would see that as misleading if i was less edookated [
]Ag, for every good thing we have to say about them there's 100 bad... [
]<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
Yeah, it really is a shame. When you look at how easy and cheap it is to get ADSL installed in other countries, it makes you want to cry. IN the UK, it basically takes one call to get everything sorted out, and it becomes your selected ISP's responsibility to organise your account, as well as your line installation and set-up. Plus it takes a few days, as apposed to a few weeks of torture that Telkom subject you to.
Oh, and did I mention that ADSL in the UK is about 6 times cheaper? Grab the tissues...
One thing I have noticed though, is that the technicians seem to be far more kowledgeable and helpful compared to the drones you get at the helpdesks. We were told 21-30 days for our ADSL installation on Thursday, the technician who came to check the line for us today told us 5-10 days, and even told us whom to phone and how often, to increase the chances of our installation being pulled forward. It's just too bad that these technicians are let down by piss-poor effort from their colleagues that organise it all, otherwise Telkom could actually be up to world standards.
Alex, ever hear that Telkom's mission statement is "Best Effort Service"? Too bad their best effort is given a run for its money by a sack of potatoes.
See you at BIC tomorrow, Alex.
Oh, and did I mention that ADSL in the UK is about 6 times cheaper? Grab the tissues...
One thing I have noticed though, is that the technicians seem to be far more kowledgeable and helpful compared to the drones you get at the helpdesks. We were told 21-30 days for our ADSL installation on Thursday, the technician who came to check the line for us today told us 5-10 days, and even told us whom to phone and how often, to increase the chances of our installation being pulled forward. It's just too bad that these technicians are let down by piss-poor effort from their colleagues that organise it all, otherwise Telkom could actually be up to world standards.
Alex, ever hear that Telkom's mission statement is "Best Effort Service"? Too bad their best effort is given a run for its money by a sack of potatoes.
See you at BIC tomorrow, Alex.
If Telkom went the same path as BT this country would be a lot better off... we need OFCOM here, ICASA seems to be scared of Telkom for some odd reason.
A regulator that can't regulate anything more than a warm water tap. Probably not even that. Welcome to Souf Efrieka.. [:0]
Fact of the matter is - we are all South Africans, we all have valid complaints about Telkom, and if ICASA takes no action they may as well be disbanded.
I know a guy there who has nothing to do with the 'price-fixing' and he says he tries to avoid the answer to 'So, what do you do' in any conversation, because as he says he definitely isn't job-proud. It's a low blow, but I would have the same attitude if the company I worked for, a REGULATOR, had no balls... eh??
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
A regulator that can't regulate anything more than a warm water tap. Probably not even that. Welcome to Souf Efrieka.. [:0]
Fact of the matter is - we are all South Africans, we all have valid complaints about Telkom, and if ICASA takes no action they may as well be disbanded.
I know a guy there who has nothing to do with the 'price-fixing' and he says he tries to avoid the answer to 'So, what do you do' in any conversation, because as he says he definitely isn't job-proud. It's a low blow, but I would have the same attitude if the company I worked for, a REGULATOR, had no balls... eh??
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
Strobemeister
Expert Member
- Joined
- Nov 27, 2003
- Messages
- 1,194
Well, i'm gonna give them the benefit of the doubt as this time, they seem to be doing all the proper things with the official complaint rpm sent in.
Telkom - South Africa's Handbrake to progress.
Telkom - South Africa's Handbrake to progress.
You are quite correct. It is useless to fight with Telkom. It is though, a better idea to try work with them to find better solutions.
Yes, we don't have the service the rest of the world has, but taking them on headon won't work. I for one am trying to get Telkom to come out with alternative solutions, and am getting some of the community involved in this process. Our first meeting was unfortunately postponed, but I believe that if we approach Telkom calmly and rationally and discuss possibilities, we'll achieve far more than **** you Telskum!!!
Anyway, just a heads up.
-G
Yes, we don't have the service the rest of the world has, but taking them on headon won't work. I for one am trying to get Telkom to come out with alternative solutions, and am getting some of the community involved in this process. Our first meeting was unfortunately postponed, but I believe that if we approach Telkom calmly and rationally and discuss possibilities, we'll achieve far more than **** you Telskum!!!
Anyway, just a heads up.
-G
We've tried that approach, it got us nowhere.
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Brannor</i>
<br />You are quite correct. It is useless to fight with Telkom. It is though, a better idea to try work with them to find better solutions.
Yes, we don't have the service the rest of the world has, but taking them on headon won't work. I for one am trying to get Telkom to come out with alternative solutions, and am getting some of the community involved in this process. Our first meeting was unfortunately postponed, but I believe that if we approach Telkom calmly and rationally and discuss possibilities, we'll achieve far more than **** you Telskum!!!
Anyway, just a heads up.
-G
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
----------------
United we stand!
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<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Brannor</i>
<br />You are quite correct. It is useless to fight with Telkom. It is though, a better idea to try work with them to find better solutions.
Yes, we don't have the service the rest of the world has, but taking them on headon won't work. I for one am trying to get Telkom to come out with alternative solutions, and am getting some of the community involved in this process. Our first meeting was unfortunately postponed, but I believe that if we approach Telkom calmly and rationally and discuss possibilities, we'll achieve far more than **** you Telskum!!!
Anyway, just a heads up.
-G
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
----------------
United we stand!
----------------
antowan
Honorary Master
- Joined
- Nov 1, 2003
- Messages
- 13,054
It is not futile to be on Telkom's case at all! RPM has probably done more than anybody in the histoy of South Africa to make Telkom listen to its customers. Trust me, the calm and "please listen" road has been traversed so many times that it has been redused to dust!
Now we are taking the calm and well thought out route of legislation. Nowhere in the presentation to ICASA will you find a "xxxx you Telscum!" statement...
Cheerio
Ant
He who does not understand the value of war at the right time, cannot comprehend the value of life at any time - Anonymous
Now we are taking the calm and well thought out route of legislation. Nowhere in the presentation to ICASA will you find a "xxxx you Telscum!" statement...
Cheerio
Ant
He who does not understand the value of war at the right time, cannot comprehend the value of life at any time - Anonymous
I agree with u RPM has probbebly done more then anybody ever done , in that matter of peaple verusis telkom , but unfurtunetly we are the minority and well why would they care about the minority. thats the sad world we live in , and thats the way it will be , but personaly i think , we are probbly secound to large buissness who pay telkom money fro useing they services and some how even with problems buissness get okish service and solutions why cant we .. ?????
, but unfurtunetly we are the minority and well why would they care about the minority. thats the sad world we live in , and thats the way it will be , but personaly i think , we are probbly secound to large buissness who pay telkom money fro useing they services and some how even with problems buissness get okish service and solutions why cant we .. ?????Good point, but unfortunately with no competition, and no regulatory body willing to do anything about the constant complaints, we're stuck between a rock and a hard place.
You also have to remember that what's probably the majority of ADSL users/potential users - the poor souls who know nothing about this fantastic site, nor really know the complications of ADSL - are the ones that Telkom has a tight grip on. With their advertising campaigns and apparent "special deals", Telkom tricks the average consumer into thinking they're getting something fantastic and world-class. Hell, with their campaigns, Telkom could probably sell 2 cans with inter-connecting string for a few grand to the average consumer.
If neither Telkom nor ICASA are actually willing to do anything, there's little else than can be done. I'm sure the Government doesn't care (about anything really), and unless you're willing to go the treacherous MyWireless route, ADSL is really all we have.
I just really don't understand why Telkom's prices keep going up though - they make huge amounts of profit, and while in most other countries the cost of technology and telecommunications is dropping, SA just seems constant price increases in everything. So not only are you paying for an inadequate, under-supported, sub-standard service, you're also likely to be charged even more for said service in a year's time!
You also have to remember that what's probably the majority of ADSL users/potential users - the poor souls who know nothing about this fantastic site, nor really know the complications of ADSL - are the ones that Telkom has a tight grip on. With their advertising campaigns and apparent "special deals", Telkom tricks the average consumer into thinking they're getting something fantastic and world-class. Hell, with their campaigns, Telkom could probably sell 2 cans with inter-connecting string for a few grand to the average consumer.
If neither Telkom nor ICASA are actually willing to do anything, there's little else than can be done. I'm sure the Government doesn't care (about anything really), and unless you're willing to go the treacherous MyWireless route, ADSL is really all we have.
I just really don't understand why Telkom's prices keep going up though - they make huge amounts of profit, and while in most other countries the cost of technology and telecommunications is dropping, SA just seems constant price increases in everything. So not only are you paying for an inadequate, under-supported, sub-standard service, you're also likely to be charged even more for said service in a year's time!
BTTB
Executive Member
- Joined
- Feb 6, 2004
- Messages
- 8,195
I’m not so sure. The president has promised that the SNO is priority. I think this time next you are going to see another kid on the block.
At this stage I guarantee you, Telkom will advertise how they, because of all their hard work and new technology, can now bring better faster and cheaper products for all in SA, bla bla bla. And they want to pass these savings onto to the hard pressed consumers, bla bla bla.
In essence, Telkom has discovered no new products, or even invented any. They merely grab from the international market products that have been proven to make profits for the companies that supply telecom services. And I'm sure SBC is their guiding light.
<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
At this stage I guarantee you, Telkom will advertise how they, because of all their hard work and new technology, can now bring better faster and cheaper products for all in SA, bla bla bla. And they want to pass these savings onto to the hard pressed consumers, bla bla bla.
In essence, Telkom has discovered no new products, or even invented any. They merely grab from the international market products that have been proven to make profits for the companies that supply telecom services. And I'm sure SBC is their guiding light.
<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
The problem is mainly that the vast majority of DSL users in SA are dumbed down enough to accept the crpaness of it. Telkom will once again make us out to be a minority group - even if so we are the ones who know what the hell we're talking about, and to what an incredible level we as the public are being ripped off.
It's either pulling those boxes out of the ground or overseas for me, this country's hacking me off with prices. Car prices, phone prices, all levels of taxes, petrol price, car/house/health insurance prices, flight prices you name it we're being ripped off everywhere.
The only things that are cheap here is papsak and 2 minute noodles.
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
It's either pulling those boxes out of the ground or overseas for me, this country's hacking me off with prices. Car prices, phone prices, all levels of taxes, petrol price, car/house/health insurance prices, flight prices you name it we're being ripped off everywhere.
The only things that are cheap here is papsak and 2 minute noodles.
<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
Its very true we are being ripped off in all aspects of life the problem is the south afrikcan consumer only talks about it , and doesnt do enything about it, in othere ****rys customers realy do show the supplyier that they unhappy.notice that RPM is the only one who did something about this whole problem and look at what he has achieved. and Imagin that someone else will do the same thing and then more peaple think of the result might be a good thing . thoe i am also one of thoes ppl that will sit and do nothing ill be onest.
- Joined
- Jul 22, 2003
- Messages
- 66,740
Hi Alex and others
The mere fact that you make your voices heard on these forums is making a difference. With over 1800 members it is becoming increasingly difficult form companies to ignore our communal voice, and it is even becoming somewhat dangerous for them regarding mass consumer action…
Regards,
RPM
rpm@myadsl.co.za
The mere fact that you make your voices heard on these forums is making a difference. With over 1800 members it is becoming increasingly difficult form companies to ignore our communal voice, and it is even becoming somewhat dangerous for them regarding mass consumer action…
Regards,
RPM
rpm@myadsl.co.za
antowan
Honorary Master
- Joined
- Nov 1, 2003
- Messages
- 13,054
I agree with RPM. It is important for us consumers to stand together and make our collective voice heard! We are much stronger banded together than on our own as individuals. The mere fact that we are talking about Telkom and broadband in general is cause for the big guys to listen. Why? Because now a lot of small guys together (working as one) becomes another big guy!
Cheers
Antowan
He who does not understand the value of war at the right time, cannot comprehend the value of life at any time - Anonymous
Cheers
Antowan
He who does not understand the value of war at the right time, cannot comprehend the value of life at any time - Anonymous
The thing i hate about ICSA and telkom is that they drag everything till the last muinit :/ and everything takes ages with them i sepose u right RPM , allot of us toghtere foes make a diffrence . and i hope it hits them were it hurts when somehting happens when we succeed and i like to bielive maybe even in the near futer we will succeed and yes i cant spell :/
While I agree that Telkom is a load of smelly socks, I think it's important we have some perspective here!
Let's be honest: a computer user is a rare thing in this country. An ADSL user is practically unheard of (we're something like 0.0004% of the population) Relative to social and economic development, don't you feel that, if anything, ADSL arrived a little prematurely for the mass market? It's going to be exclusive to the elite for a while yet.
I just don't see how a competitor can possibly offer a much newer approach. We're part of a much larger system here and any telecoms operator will ignore that to its peril.
Just my 2c
Let's be honest: a computer user is a rare thing in this country. An ADSL user is practically unheard of (we're something like 0.0004% of the population) Relative to social and economic development, don't you feel that, if anything, ADSL arrived a little prematurely for the mass market? It's going to be exclusive to the elite for a while yet.
I just don't see how a competitor can possibly offer a much newer approach. We're part of a much larger system here and any telecoms operator will ignore that to its peril.
Just my 2c