July up to & incl October 2005: WBS has canned the 64kbit policy [for some customers]

[nocilah]

cuz iburst at the moment is inconsistent

 

[MrH]

Hmmm, I was beginning to think we were all going to get 0kbps when we reached our caps, but now this confuses things a bit if it depends which straw you draw.

There is no pattern as the so-called "abusers" as well as others that have not been accused seem to have the same fate.

 

[JasonH]

yep i was an abuser i get no bandwidth after cap well ill use by 1 gig and seea again

 

[seburn]

Did no one else get problem sorted out like (I think) slim did?

 

[Roman4604]

cuz iburst at the moment is inconsistent

Yes, but this inconsistancy must be based on some physical factor(s) ... in technology **** doesnt just happen, if dig deep enough there is always a reason(s) why.

I've been monitoring posts and there doesnt currently seem to be a common denominator. It doesnt seems to be IP addr assigned or tower used (someone was complaining about 0KBps on the tower I use).

I still believe there is a problem in auth & bw mgr (login logout till you get good login session) but dont know if this plays a part? It doesnt affect me as my router holds my login session for long periods (seems from other posts this can be weeks at a time)

The only other area is on the radio side. I have an ext. antenna and have checked that the tower I believe I'm using IS the actual one I'm using (@ -64 dB steady - very strong signal). Maybe others have interference or are hopping between equal strength towers?

Nothing conclusive at the moment.

 

[Bjorn]

I had the exact same problem, after phoning the helpdesk numerous times i got fed up and went out and when i came back it was fine again and i havent had a problem since. What disturbs me is how everyone who has had the same problem it goes away as soon as they buy bandwidth... PLS FIX THE BANDWIDTH MANAGER WBS!!!!!!

 

[nic777]

Due like wtf is



basterds i bought a extra gig

apologies about that - i thought you were talking about ADSL (I use the RSS feeds to get here) and I originally wrote something that related to ADSL cap, not iBurst. Hope you sorted out now.

Cheers
N

 

[theVictorian]

I was thinking of getting the basic R469/1GB package, since I'm not a bandwidth-heavy browser, but this doesn't bode well.

Seriously, not even unlimited 64Kb browsing after capping? That's a joke.

Ugh, I don't relish the thought of getting ADSL from Smellkom. I hate the bastards.

 

[TrueTenacity]

I hit my cap last saturday and phoned in when i got "page contains no data" was referred to a more clueless person who took my details and then said they'd get back to me...

Phoned again the next day, got another ref# and another promise of a call...

it's now friday and still no call...

finally logged in to MYADSL today and found out about this whole per-byte shyte!

Bloody pathetic actually... T.G. I'm going to aussie soon, where iBurst actually works!!!

These morons are sooo deep in Breach of contract so yeah...

Let's nail 'em!!!

 

[vukko]

Ok, all I see here is a bunch of screaming and shouting about what is still a rumour. Yes, a rumour. I don't care which disgruntled employee you spoke to but let's not just jump the gun here. I happen to like the iBurst technology and it definately still works very well for me. Any phone calls I ever made to their helpdesk and accounts department were friendly and efficient. If there's a problem, lets figure out how to fix it, not just whine and put our hands up saying "that's it I'm getting adsl".

One more thing If you wish to talk about incompetence, at least learn to spell the word.

 

[slimothy]

Ok, all I see here is a bunch of screaming and shouting about what is still a rumour. Yes, a rumour. I don't care which disgruntled employee you spoke to but let's not just jump the gun here. I happen to like the iBurst technology and it definately still works very well for me. Any phone calls I ever made to their helpdesk and accounts department were friendly and efficient. If there's a problem, lets figure out how to fix it, not just whine and put our hands up saying "that's it I'm getting adsl".

One more thing If you wish to talk about incompetence, at least learn to spell the word.

ok, may i be the first to call you misinformed,

we were all supporters of iburst too, thats why we use it, the problem is policies do get enforced and later dropped if you were here in april with the "abusers" thing you would know that, yeah and the cap that keeps slipping (right now as I post this NOBODY IS CAPPED, but if you have stuff queued in your download manager and end up using a couple gigs, you will be kicked off even if you didn't know about it)

forget about the disgruntled employee, look at all the people that said it happened to them, its not everyone but its some of us a 3rd of all people who took the poll actually and respected members of this forum, the type of people who don't have any benifit of making things up, and here you are mr 12 posts calling us all liars.

The only reason you think the helpdesk is supportive is because you're the type of misinformed who thinks its spyware or MTU whenever you have a problem, well it isnt

were they lying? did we make it all up, so we could all buy more bandwidth and spend our time (30 minutes a pop) calling the helpdesk?

how do we fix the problem if we find ways around caps you call us abusers, if we play according to the rules we get cut off,

one more thing, if you wish not to be seen on myadsl to be a complete pretencious misinformed with nothing to say, at least learn not to argue over spelling

 

[P0tenc]

Well said Slimothy. It's very apparent to me that vukko has no idea what the hell his talking about. I don't like wishing bad things on ppl, but I do wish he gets called an abuser, gets cut of and gets the phone thrown down in his ear after holding 25min on a premium charged number. That should change his tune very fast.

Some ppl are just clueless I guess.

I totaly get that some ppl have less or almost no problems, but don't come here and talk about something you know nothing about.

 

[vukko]

ok, may i be the first to call you an idiot,

Nice one, clearly you have no idea of how to behave on a forum.

we were all supporters of iburst too, thats why we use it, the problem is policies do get enforced and later dropped if you were here in april with the "abusers" thing you would know that, yeah and the cap that keeps slipping (right now as I post this NOBODY IS CAPPED, but if you have stuff queued in your download manager and end up using a couple gigs, you will be kicked off even if you didn't know about it)

I was around in April, I know about the issue you are talking about. That is not the issue I was referring to in this post.

forget about the disgruntled employee, look at all the people that said it happened to them, its not everyone but its some of us a 3rd of all people who took the poll actually and respected members of this forum, the type of people who don't have any benifit of making things up, and here you are mr 12 posts calling us all liars.

I called nobody a liar, catch a wake up. You are breathing fire because I said "lets not jump the gun".

The only reason you think the helpdesk is supportive is because you're the type of idiot who thinks its spyware or MTU whenever you have a problem, well it isnt
were they lying? did we make it all up, so we could all buy more bandwidth and spend our time (30 minutes a pop) calling the helpdesk?

I'm nobody's idiot Slimothy and FYI I don't think it has anything to do with MTU or spyware for that matter, I don't use windoze.
How much technical expertise do you actually expect from a helpdesk drone anyway? Maybe we could try and get one of the actual WBS techies to join the forum and help us out.

how do we fix the problem if we find ways around caps you call us abusers, if we play according to the rules we get cut off,

one more thing, if you wish not to be seen on myadsl to be a complete pretencious idiot with nothing to say, at least learn not to argue over spelling

Then try and spell correctly punk. BTW the word is "pretentious" and maybe you should look up its meaning before using it.

 

[slimothy]

haha he basically said how much help do you expect from the helpdesk, man thats too much, well a fair amount vukko and techies dont deal with customers, everybody knows that, you're not going to get one on and this forum isn't an official platform for WBS to help users.

You did call us liars, it doesn't matter if iburst works for you for most people on the forum there are too many problems with it for it to be viable which is why we're like the new sentech users, after all the Pms in my inbox about crap WBS has pulled unofficially I find it hard to be a supporter any longer with ADSL so cheap now anyway.

 

[vukko]

What is this "us" business? I never called anyone a liar - I am disputing the fact that you can just announce this to be an official policy of WBS. Is it official just because you say so?

Of course there are problems with iBurst, but why is it so unrealistic to encourage WBS techies to join the forum? Maybe they would have a better idea of what the "word on the street" is if they did. Take for instance hellopeter.com, many agents from companies such as 20twenty are on that forum and they address people's grievances, official or not.

If you are keen on ADSL, go for it. More bandwidth for the rest of us

 

[TrueTenacity]

You know the saying that McDonald's uses... 50 Billion people can't be wrong...

One or two ppl might get away with it being a pc prob, but when it's as many ppl as we have here... either the aliens have got us on the mind control, or WBS is broken...

Ya'll can pick...

 

[slimothy]

but why is it so unrealistic to encourage WBS techies to join the forum? Maybe they would have a better idea of what the "word on the street" is if they did. Take for instance hellopeter.com, many agents from companies such as 20twenty are on that forum and they address people's grievances, official or not.

yes go look at hellopeter and see how many replies wbs has given, please, then you'll understand why it is unrealistic to expet techies or any WBS representitive on here

and when making the topic i said make up your own mind, the topic is an evolving thing, you just comment on the first post, read the other 200 or so, it later became obvious it wasnt all users, but a 3rd is a pretty big number, WBS is too mickey mouse to care about that though

when making the topic and choosing the title i went on what was available at the time, and I might mention that at the time it affected ALL users, after we got the article published on itweb and myadsl magically the problem ceased for some so then the question became who are they targetting.

if you dont have this problem, awesome, you get a biscuit, go make a thread about how you dont have the problem but this thread is here and sticky because we have the problem, want to hear from others with the problem and want to know how to solve it, by the way before this i was an avid iburst supporter, but the fact I have to recconect twice just to post this means iburst obviously cant handle the job of being an isp

and 'us' refers to all the people who posted here and all the people who fill up my inbox telling me about the same problem or variation of the same problem, my inbox literally has filled up one every 2 days and most if it is about this problem

 

[P0tenc]

iBurst had sooo much potential. I myself feel like you Slimothy, I also defended them, but no more. All their problems force me to get ADSL.

 

[rush]

cap gone, browsing gone, but wheres the 64k???

Last night I still had some cap left. Iput a file to download and this morning after my cap had dried up i couldnt browse ANYTHING other than wbs' site

anyone else experiencing this?

I called the helpdesk and was told that they have "speed" issues

apart from stating the obvious isnt it weird that it happens when I am supposed to be throttled?

can anyone shed any light ?

I cant browse ANYTHING local or international but the minute I try open www.wbs.co.za it flies open faster than a zipper on prom night.

 

[rush]

wait just a goddamn second

I read this..

are you telling me that they have actually enforced this?

are you sriously telling me that they giving me 3gig and THATS THAT ? no 64k ?

am I having a lucid dream?

can anyone actually confirm this ? or is this just a rumour?